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Review All Articles > April 11th 2007 - Vol 10, Issue 15 EACA Showfloor Buzz
Vol. 10 Issue 15, April 11, 2007
EACA NEWS
EACA Launches Customer Service Training in Chicago. The Chicago Chapter of the EACA, in conjunction with the MPEA and EACA National will be sponsoring a Customer Service Training initiative for showfloor workers in Chicago.
The Customer Service Training Program will take place on June 25 and 26 at McCormick Place in Room N427. Showfloor workers in Chicago will have the option of taking part in this four program on either June 25 or June 26. The program will be delivered 4 different times over the two day period – with one program delivered each morning, and one each afternoon.
The EACA Customer Service Training Program was developed and will be delivered by Randy Eppard, Phd in Human Development. Eppard is an associate professor for University of Maryland University College, Prior to his professorship, Eppard worked for the Mid-Atlantic Regional Council of Carpenters as Director of Training Curriculum. Randy developed th customer service program under the direction and guidance of Chicago Chapter EACA President Joe Mondelli.
EACA members will also be able to take advantage of a Train the Trainer session which will be offered on June 27 in Room N427 at the McCormick Place. The Train the Trainer session will allow designated EACA members, and staff, to become certified in delivering future Customer Service Training programs.
Sales Behaving Badly <Meeting News> Despite the advent of cell phones, email and other programs to expedite a supplier’s ability to respond to inquiries from customers, the chief customer complaint about sales is what it has long been: calls or emails are not responded to in a timely manner.
How is your company doing with timely responses to your customers?
EACA Member Directory. The EACA has initiated efforts to produce the 2007 Member Directory. All members were recently emailed information about this year’s directory and instructions on how to update your member listing and reserve ad space.
If you did not get the information about the EACA 2007 Member Directory and would like to reserve an advertising space, or update your listing please email jimwurm@eaca.com .
EACA PEOPLE IN THE NEWS
Our Condolences to the Family of Joe Ercole. Joe Ercole of Expo Design Systems, passed away on Feb. 11 in Las Vegas. Joe had been a member of the EACA since 1998 and was a strong supporter of the EACA in Las Vegas, and around the country.
He will be missed by all who knew him.
EACA CHAPTERS
CHICAGO CHAPTER ANNOUNCEMENT
NO SMOKING REMINDER
All EACA members are reminded that McCormick Place is a NO SMOKING facility. Whether you are on the show floor, in your storage cage, or in your office at McCormick Place the No Smoking policy must be observed.
Building management at MPEA has observed violations to this policy recently and wants to notify members of the EACA that the Fire Safety department will continue to issue smoking tickets.
Your cooperation is appreciated!
Chicago RSMGC Golf Tournament Announcement
The Chicago EACA / EDPA Chapters have announced that the 5th Annual Charity Golf Tournament benefiting the RSMGC will take place on August 6, 2007 at Maple Meadows Golf Club in Wooddale, IL. Please mark your calendars!!
There will be a Shot Gun Start at 1pm.
For more information, or to register for the event, contact Nancy Virene at The TERM Group. She can be reached at 630-766-TERM, or at njvirene@thetermgroup.com.
ORLANDO CHAPTER ANNOUNCEMENT
Chapter Meeting Announcement
When: Wednesday, April 18, 2007 1:00 PM-3:00 PM
Where: OCCC West - Room 323, Pre-con room
We hope you can attend our EACA Orlando Chapter meeting. This will be on Wednesday, April 18th at 1:00PM. We will meet in room 323 in the west building of the Orange County Convention Center. Please e-mail agenda items to chuck@orlandoi-d.com
Please call Chuck Holmes with any questions or comments at (407) 592-7042
We hope to see you there!
EACA Orlando Chapter
SOUTHERN CALIFORNIA CHAPTER ANNOUNCEMENT
Anaheim Convention Center Parking Announcement
Listed below are the dates during March that we will NOT be able to handle truck marshalling on site.
Day/Date EVENT Carpark 5 Carpark 7
Wed 4/11 Nat’l Student Nurses Assn available NA
Avery Pix Filming “Semi Pro”
OC Boat Show
EDS Seminar
V&C POW WOW
Acceleration 2
Fri 4/13 Nat’l Student Nurses Assn NA NA
OC Boat Show
IBM Corporation
Sat 4/14 Nat’l Student Nurses Assn NA NA
OC Boat Show
IBM Corporation
Sun 4/15 OC Boat Show NA NA
IBM Corporation
POSITIONS AVAILABLE
Nationwide I&D Company seeks
Job Title: Full and Part Time Account Executives
Description: We are looking for motivated people with excellent communication skills, basic computer skills (Outlook,MS Word, MS Excel ) and basic knowledge of trade show and event operations to fill positions in New York and Las Vegas.
Responsibilities include development of new business in the area of Nationwide Event Labor Services including but not limited to Installation and Dismantle and show decorating, overseeing operations of ones clients with our team of professionals, traveling and what ever it takes to get the job done. Cold calling and networking skills are required. Must be a self motivator, understand the importance of deadlines and be an overall smart worker.
Territory is unlimited and so is the income potential, top performers with a strong book of business earn high six figures +. Optional base salary plus commissions or a straight commission structure is available. Existing book of business is a plus. We offer 401k and health Benefits to motivated full time employees. Minimum 3 years event/trade show industry experience
If you are interested to apply for the position above, please email your resume in confidence to jimwurm@eaca.com.
INDUSTRY NEWS
Moe Bell Passes Away. <Exhibit City News> Moe Bell, formerly of Universal Exhibits, passed away on March 18. Bell’s contributions to the industry included the integration of modular systems with custom wood exhibits. He was a founding father of the first TSEA Chapter in Southern California. He became President of the EDPA in 1985, and was awarded the Hazel Hays Award in 1991.
THOUGHT FOR THE WEEK
The most flammable kind of wood is the chip on the shoulder.
--E. Joseph Cossman
Publisher's statement. The Showfloor Buzz is a publication of the Exhibitor Appointed Contractor Association (EACA) which is dedicated to "raising the level of service excellence on the showfloor."
This publication is sent free of charge to all EACA members each Wednesday, and to non-members four weeks later. Annual subscriptions to current issues of the Buzz are available to non-members for $49.95. Please send subscription requests to jimwurm@eaca.com.
EACA members are also permitted to submit job postings to the Buzz free of charge for a one time listing. Member job postings can be extended for additional weeks in the Buzz as well as posted to the EACA web site. The costs for extending your job posting are one month for $50, 2 months for $85, and 3 months for $125.
If you have news from the tradeshow floor that you feel is important to the success of our members, or our industry's customer, the exhibitors, please forward it to the EACA @ 541-317-8768 or email us @ jimwurm@eaca.com
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