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Review All Articles > June 20th 2007 - Vol 10, Issue 25

EACA Showfloor Buzz

Vol. 10, Issue 25, June 20, 2007

EACA NEWS

More Than 100 Register for First EACA Customer Service Training.      More than 100 showfloor workers and supervisors have registered for the first ever EACA Customer Service Training, which takes place in Chicago next week on June 25-27, 2007.
 
The EACA Customer Service Training program is being developed and delivered by Randy Eppard, Ph.D., of Organizational Strategies, specialists in customer service, performance improvement, and program design, development, implementation, and evaluation.   Prior to founding Organizational Strategie, Randy served as the director of the Mid-Atlantic Regional Council of Carpenters—Joint School of Carpentry.
 
The program delivered in Chicago during the week of June 25 will be the first 4 hours of a 16 hour program on customer service.   Individuals who complete all 16 hours of the Customer Service Training program will not only receive Certificates of Completion from EACA and Organizational Strategies, they will also earn CEUs for their participation.

The EACA would like to acknowledge the support  of our Training Program Sponsors,  who have stepped up and ensuree that this program will be a great success.
 
Lunch Sponsors
Carpenters Local 10
Riggers Local 136
EACA Chicago Chapter
 
Coffee Break Sponsors
Decorators Local 17
Local 110 Projectionists
The TERM Group


Ask the Experts Premiers at TS2.     Instead of the Showfloor Olympics at this year’s TS2, the EACA has been asked by TS2 to put together a panel called “Ask the Experts” in the EACA booth from various backgrounds and servicing capabilities that can be on hand to answer any burning questions that the exhibit managers who visit the booth may have.

TS2 will promote this and push traffic to the booth.

Our job is to have people on hand who can act in a consultative manner and answer questions and/or point people in the right direction.    There are 5 exhibit hours per day (10 hours total) and 4 to 5 people on hand per hour (each hour being one time slot).     That means that there will be 50 time slots available for EACA members who are conference sponsors to spend time in the EACA booth and to be available for those questions.

As an enhancement to this idea, there will be “presentation time” available in the booth to our Platinum and Corporate conference sponsors to talk about their own area of exhibit servicing expertise. This will help to build larger numbers of exhibit manager visitors and create additional opportunities for our sponsors to get in front of exhibit managers with specific questions.

Exhibit managers will be  incented to participate in the presentations and panel questions with a grand prize drawing – the name to be drawn from all participants.
 
Any members that want to find out how they can participate in “Ask the Experts” should send an email to jimwurm@eaca.com.
 
Sales Tax Discussion Added to EACA Conference.      Responding to a number of inquiries from EACA members, there will be a roundtable discussion on Sales Tax liability for EACs at the EACA Annual Conference.
 
The Sales Tax roundtable will take place on Tuesday, July 31 at the Annual Meeting Breakfast. EACA members can register for the Annual Conference by using the attached registration form.    If you are interested to sponsor the Annual Meeting breakfast or any other event at the EACA Annual Conference, please use the attached sponsor form.
 
 
Remember to Vote for the 2007 Intrepid.   The EACA would like to remind all its members to cast their votes for the 2007 Intrepid.   If you would like to cast your vote and need the 2007 Intrepid Ballot, you can either grab it here or at the EACA web site.
 
This year’s nominees are:
 
David Causton, MPEA
Joe Mondelli, EACA Chicago
Bob Lessin, IUPAT
Cecil Wynn, IBEW
Ken Viscovich, UBC

 
Also Remember to Cast your Vote for the EACA Hall of Fame.   The EACA would also like to remind all its members to cast their votes for the EACA Hall of Fame.   If you would like to cast your vote and need the 2007 Hall of Fame Ballot, you can either grab it here or at the EACA web site.
 
This year’s nominees are:
 
Carl Birsa, CB Displays
Jack Dodson, Noble Rich
Steve Barry Jr, TWI
Dick Gorbett, Global & Atlas Van Lines
Art Ursin, Poirot

 
Thanks to our Annual Conference Sponsors.      The EACA Annual Conference will take place on July 30-31, 2007 at the Washington Convention Center in Washington, DC.  Conference materials have recently been circulated to EACA members, and are also available on the EACA web site.    Please be sure to make your plans to attend!
 
The EACA would like to thank and recognize our Annual Conference Sponsors to date:
 
Presenting Sponsors
EliteXPO Cargo Systems
 
Platinum Sponsors
Freeman
 
Gold Sponsors
Employco
Orlando I&D
 
Silver Sponsors
IUPAT Local 510
The TERM Group


EACA CHAPTERS

CHICAGO CHAPTER ANNOUNCEMENT
 
Customer Service Training

The Chicago Chapter of the EACA, in conjunction with the MPEA and EACA National will be sponsoring a Customer Service Training initiative for showfloor workers in Chicago.
 
The Customer Service Training Program will take place on June 25 and 26 at McCormick Place in Room N427.    Showfloor workers in Chicago will have the option of taking part in this four program on either June 25 or June 26.   The 4 hour program will be delivered 4 different times over the two day period – with one program delivered each morning, and one each afternoon.
 
The EACA Customer Service Training Program was developed and will be delivered by Randy Eppard, Phd in Human Development.  Eppard is an associate professor for University of Maryland University College,    Prior to his professorship, Eppard worked for the Mid-Atlantic Regional Council of Carpenters as Director of Training Curriculum.    Randy developed th customer service program under the direction and guidance of Chicago Chapter EACA President Joe Mondelli.
 
EACA members will also be able to take advantage of a Train the Trainer session which will be offered on June 27 in Room N427 at the McCormick Place.  The Train the Trainer session will allow designated EACA members, and staff, to become certified in delivering future Customer Service Training programs.
 
 
WEST HALL TOUR FOR EACA MEMBERS @ 11:15am on June 26

All EACA members that have reserved a space for the West Hall Tour are notified to meet at the Coat Check near Gate 4 at 11am.    There will only be one tour that day and it will begin at 11:15am.   Each participant will be required to wear a hard hat, and asked to sign a release.
 
Please be sure to be on time so that the tour can commence promptly.
 
 
Chicago RSMGC Golf Tournament Announcement
 
The Chicago EACA / EDPA Chapters have announced that the 5th Annual Charity Golf Tournament benefiting the RSMGC will take place on August 6, 2007 at Maple Meadows  Golf Club in Wooddale, IL.    Please mark your calendars!!
 
There will be a Shot Gun Start at 1pm.   
 
For more information, or to register for the event, contact Nancy Virene at The TERM Group.   She can be reached at 630-766-TERM, or at njvirene@thetermgroup.com.
 

ORLANDO CHAPTER ANNOUNCEMENT

Orange County Convention Center Construction Advisory

Please be advised that the OCCC has a construction project scheduled to begin on
June 12, 2007 at the West Concourse!

Location: North Bridge area, off of Exhibit Drive, near the Rosen Plaza.  

The roadway off of Exhibit Drive near the front of Halls E and Halls F will be completely shut down and only available to the construction crews on site.

We ask that you remain vigilant of the construction being conducted on property and use every safety precaution available to your business. Please bear with us if we should need to make any last minute changes. Again, I am always available if you have any questions or concerns.
This project is scheduled to be completed by July 31, 2007.   

 
POSITIONS AVAILABLE

Nationwide I&D company seeks:

Job Title:   Sales Account Manager

Description:               We are seeking an experienced Account Manager to work as part of the Chicago sales team.  The Account Manager will work the Account Executive to develop new business and service existing customers.  This person will be responsible for selling all of our trade show services through face-to-face and phone-based selling and will manage the labor management order process for an established group of customers.  Compensation includes base salary plus commissions. Position requirements include: BA/BS and 2-5 years of trade show/event marketing experience; sales and customer service experience; exhibit build knowledge; and strong computer skills.
 
Please forward resumes to Jim Wurm, jimwurm@eaca.com.

 
Nationwide I&D Company seeks
Job Title:            Full and Part Time Account Executives

Description:            We are looking for motivated people with excellent communication skills, basic computer skills (Outlook,MS Word, MS Excel ) and basic knowledge of trade show and event operations to fill positions in New York and Las Vegas.
 
Responsibilities include development of new business in the area of Nationwide Event Labor Services including but not limited to Installation and Dismantle and show decorating, overseeing operations of ones clients with our team of professionals, traveling and what ever it takes to get the job done. Cold calling and networking skills are required. Must be a self motivator, understand the importance of deadlines and be an overall smart worker.
 
Territory is unlimited and so is the income potential, top performers with a strong book of business earn high six figures +. Optional base salary plus commissions or a straight commission structure is available. Existing book of business is a plus. We offer 401k and health Benefits to motivated full time employees. Minimum 3 years event/trade show industry experience

If you are interested to apply for the position above, please email your resume in confidence to jimwurm@eaca.com.



INDUSTRY NEWS

SOLD -  SMG Acquired by  American Capital on June 14    <Trade Show Executive>   SMG, the Philadelphia-based management firm for over 200 public assembly facilities including 60 convention centers, was sold recently to  American Capital for an undisclosed amount.    The transaction was handled by Morgan Stanley and the announcement was made by Gregg Caren, who is rejoining SMG  in ten days (see related article below). SMG will continue to operate as a stand-alone company.

Gregg Caren Rejoins  SMG     <Trade Show Executive>  Gregg Caren is rejoining SMG on June 25th as Senior VP of Strategic Business Development, following a 10-month stint with Trump Entertainment Resorts in Atlantic City as VP of Hotel Sales.  Caren will expand on many of the initiatives he launched in his eight years at SMG.   Caren’s return was the latest in a series of news and upward moves within the executive ranks of SMG.  

Jeff Price Leaves Cygnus for Freeman  <Tradeshow Week>   The current president of Cygnus Expositions and chairman of the Intl. Assn. for Exhibitions & Events, Jeff Price, will become executive vice president of Freeman effective July 1. According to Freeman President Joe Popolo, Price will become a member of the service contractor’s executive management team. Price has been president of Cygnus Expositions for the past six years.


 
THOUGHT FOR THE WEEK


Remember, you are as good as the best thing you’ve ever done.

-- Billy Wilder    
 

Publisher's statement.  The Showfloor Buzz is a publication of the Exhibitor Appointed Contractor Association (EACA) which is dedicated to "raising the level of service excellence on the showfloor."  
 
This publication is sent free of charge to all EACA members each Wednesday, and to non-members four weeks later.   Annual subscriptions to current issues of the Buzz are available to non-members for $49.95.    Please send subscription requests to jimwurm@eaca.com.
 
EACA members are also permitted to submit job postings to the Buzz free of charge for a one time listing.   Member job postings can be extended for additional weeks in the Buzz as well as posted to the EACA web site.    The costs for extending your job posting are one month for $50, 2 months for $85, and 3 months for $125.
 
If you have news from the tradeshow floor that you feel is important to the success of our members,  or our industry's customer, the exhibitors, please forward it to the EACA  @ 541-317-8768 or email us @ jimwurm@eaca.com