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Review All Articles > July 5th 2007 - Vol 10, Issue 27 EACA Showfloor Buzz
Vol. 10, Issue 27, July 5, 2007
EACA NEWS
Remember to Vote for the 2007 Intrepid. The EACA would like to remind all its members to cast their votes for the 2007 Intrepid. The deadline for Intrepid Award votes is July 9, 2007.
If you would like to cast your vote and need the 2007 Intrepid Ballot, you can either grab it here or at the EACA web site.
This year’s nominees are:
David Causton, MPEA
Joe Mondelli, EACA Chicago
Bob Lessin, IUPAT
Cecil Wynn, IBEW
Ken Viscovich, UBC
Also Remember to Cast your Vote for the EACA Hall of Fame. The EACA would also like to remind all its members to cast their votes for the EACA Hall of Fame. The deadline for Intrepid Award votes is July 9, 2007.
If you would like to cast your vote and need the 2007 Hall of Fame Ballot, you can either grab it here or at the EACA web site.
This year’s nominees are:
Carl Birsa, CB Displays
Jack Dodson, Noble Rich
Steve Barry Jr, TWI
Dick Gorbett, Global & Atlas Van Lines
Art Ursin, Poirot
Sales Tax Discussion Added to EACA Conference. Responding to a number of inquiries from EACA members, there will be a roundtable discussion on Sales Tax liability for EACs at the EACA Annual Conference.
The Sales Tax roundtable will take place on Tuesday, July 31 at the Annual Meeting Breakfast. EACA members can register for the Annual Conference by using the attached registration form. If you are interested to sponsor the Annual Meeting breakfast or any other event at the EACA Annual Conference, please use the attached sponsor form.
Ask the Experts Premiers at TS2. Instead of the Showfloor Olympics at this year’s TS2, the EACA has been asked by TS2 to put together a panel called “Ask the Experts” in the EACA booth from various backgrounds and servicing capabilities that can be on hand to answer any burning questions that the exhibit managers who visit the booth may have.
TS2 will promote this and push traffic to the booth.
Our job is to have people on hand who can act in a consultative manner and answer questions and/or point people in the right direction. There are 5 exhibit hours per day (10 hours total) and 4 to 5 people on hand per hour (each hour being one time slot). That means that there will be 50 time slots available for EACA members who are conference sponsors to spend time in the EACA booth and to be available for those questions.
As an enhancement to this idea, there will be “presentation time” available in the booth to our Platinum and Corporate conference sponsors to talk about their own area of exhibit servicing expertise. This will help to build larger numbers of exhibit manager visitors and create additional opportunities for our sponsors to get in front of exhibit managers with specific questions.
Exhibit managers will be incented to participate in the presentations and panel questions with a grand prize drawing – the name to be drawn from all participants.
Any members that want to find out how they can participate in “Ask the Experts” should send an email to jimwurm@eaca.com.
Thanks to our Annual Conference Sponsors. The EACA Annual Conference will take place on July 30-31, 2007 at the Washington Convention Center in Washington, DC. Conference materials have recently been circulated to EACA members, and are also available on the EACA web site. Please be sure to make your plans to attend!
The EACA would like to thank and recognize our Annual Conference Sponsors to date:
Presenting Sponsors
EliteXPO Cargo Systems
Platinum Sponsors
Exhibit Network International
Freeman
Gold Sponsors
CORT Tradeshow Furnishings
Donald McNabb Company
Employco
Expo Services USA
Orlando I&D
Silver Sponsors
IUPAT Local 510
The TERM Group
Bronze Sponsor
Spectrum Show Services
MANAGEMENT TIP OF THE MONTH
By Kraig Kremers, author of CEO Tools
Tis the month to kick-start one of the most powerful "12-Seasons" areas for a manager: communication. It's the number one thing employees say they don't get enough of, and when done well, your productivity and profits rise dramatically!
Time for a "wow" realization about communication: lack of communication can create catastrophe in your results -- a great example is when we fail to tell people there was "no news" when they're expecting some news -- they wonder and worry and don't work! And, lackadaisical or not-thought-through communication
can do the same -- best example is a distributor who incentivized his people to reduce damaged goods in the warehouse, so they shipped them to customers!
Damaged goods dropped but so did customer happiness in a much bigger way, and it actually cost the company plenty. How do you improve your communication to avoid such undesired results? More
importantly, how do you use communication to create results? First, draft your bigger communications and "run them by" your direct reports first. Test special or unusual communications in a smaller environment. Try sleeping on your communication overnight after drafting it. And always tell people something when there's something going on, especially if there is "no news" at the moment.
For bad news, Michael LeBouef says it best: “Make sure that bad news travels quickly to those who can do something about it.”
Here are some tools for better communication: try walking the four corners (W4C) for 20 minutes each day -- just stop and ask fellow employees for input on any business area, ask how to improve things. Other communication helps: try the CEO’s or manager’s monthly letter to all employees, have weekly half-hour 1:1’s with your direct reports and encourage them to do the same with theirs, try “quarterly priorities sharing” with your staff. Take a look at the Chapter Highlights from the "CEO Tools" book at www.ceotools.com for these and other management tools that enhance communication.
Hopefully, you can fit some of these communication and trust-building ideas into your way of doing things. Coach and encourage those around you to use the communication tools. That way your effort will be multiplied, and you don't have to feel pressured to do it all yourself.
EACA CHAPTERS
CHICAGO CHAPTER ANNOUNCEMENT
Chicago RSMGC Golf Tournament Announcement
The Chicago EACA / EDPA Chapters have announced that the 5th Annual Charity Golf Tournament benefiting the RSMGC will take place on August 6, 2007 at Maple Meadows Golf Club in Wooddale, IL. Please mark your calendars!!
There will be a Shot Gun Start at 1pm.
For more information, or to register for the event, contact Nancy Virene at The TERM Group. She can be reached at 630-766-TERM, or at njvirene@thetermgroup.com.
Next Customer Service Training – December 2007
The Chicago Chapter of the EACA, in conjunction with the MPEA and EACA National will be sponsoring its 2nd Customer Service Training Program for showfloor workers in Chicago in December of this year..
The second installment of the EACA Customer Service Training Program will be developed and delivered by Randy Eppard, Phd in Human Development. Eppard is an associate professor for University of Maryland University College, Prior to his professorship, Eppard worked for the Mid-Atlantic Regional Council of Carpenters as Director of Training Curriculum. Randy developed th customer service program under the direction and guidance of Chicago Chapter EACA President Joe Mondelli.
EACA members who are interested to receive information about the December Customer Service Training should send an email to jimwurm@eaca.com
ORLANDO CHAPTER ANNOUNCEMENT
Orange County Convention Center Construction Advisory
Please be advised that the OCCC has a construction project scheduled to begin on
June 12, 2007 at the West Concourse!
Location: North Bridge area, off of Exhibit Drive, near the Rosen Plaza.
The roadway off of Exhibit Drive near the front of Halls E and Halls F will be completely shut down and only available to the construction crews on site.
We ask that you remain vigilant of the construction being conducted on property and use every safety precaution available to your business. Please bear with us if we should need to make any last minute changes. Again, I am always available if you have any questions or concerns.
This project is scheduled to be completed by July 31, 2007.
POSITIONS AVAILABLE
Nationwide I&D company seeks:
Job Title: Sales Account Manager
Description: We are seeking an experienced Account Manager to work as part of the Chicago sales team. The Account Manager will work the Account Executive to develop new business and service existing customers. This person will be responsible for selling all of our trade show services through face-to-face and phone-based selling and will manage the labor management order process for an established group of customers. Compensation includes base salary plus commissions. Position requirements include: BA/BS and 2-5 years of trade show/event marketing experience; sales and customer service experience; exhibit build knowledge; and strong computer skills.
Please forward resumes to Jim Wurm, jimwurm@eaca.com.
INDUSTRY NEWS
Bad News Leaves MICE Group Future in Question <Tradeshow Week> In the last month, international marketing services firm MICE Group has struggled for survival. Its shares were suspended on the London Stock Exchange, a top executive stepped down, one of its divisions went bankrupt and another possibly was sold.
MICE Group is the parent company of MICE Intl., MICE U.K. and MICE North America.
The rumor concerning the sell off of MICE Intl. to private investors started when a press release dated June 21 from that division's CEO, Jim Curley, was posted on the Interactive Investor's online discussion board.
In the release, Curley said: "We are committed to our staff, clients and suppliers and thank them for their support in moving forward. MICE Intl. are (sic) a leading events and marketing communications company with a proven track record of over 17 years. We are very excited about our future and the array of opportunities that continue to present themselves from our clients."
THOUGHT FOR THE WEEK
Customers don’t care what you know, until they know that you care.
-- Digital Equipment Corp Customer Service Program
Publisher's statement. The Showfloor Buzz is a publication of the Exhibitor Appointed Contractor Association (EACA) which is dedicated to "raising the level of service excellence on the showfloor."
This publication is sent free of charge to all EACA members each Wednesday, and to non-members four weeks later. Annual subscriptions to current issues of the Buzz are available to non-members for $49.95. Please send subscription requests to jimwurm@eaca.com.
EACA members are also permitted to submit job postings to the Buzz free of charge for a one time listing. Member job postings can be extended for additional weeks in the Buzz as well as posted to the EACA web site. The costs for extending your job posting are one month for $50, 2 months for $85, and 3 months for $125.
If you have news from the tradeshow floor that you feel is important to the success of our members, or our industry's customer, the exhibitors, please forward it to the EACA @ 541-317-8768 or email us @ jimwurm@eaca.com
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