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Review All Articles > October 18th 2007 - Vol 10, Issue 40
EACA
Showfloor Buzz
Vol. 10, Issue 40, October 17,
2007
EACA
NEWS
RSMGC Correction
In last
week’s issue of the Showfloor Buzz, we listed the
Corporate Sponsors for the 2007 RSMGC.
Unfortunately we failed to include Nth Degree as a
2007 RSMGC Corporate Sponsor.
We apologize for the oversight.
Chicago
Launches “The Chicago Commitment”
In an effort to
place a greater emphasis on providing greater customer service
on the show floor, Chicago’s McCormick Place has recently
announced a new program that outlines 6 key services that
tradesmen will strive to deliver to exhibitors during their
work day. The “Chicago Commitment” was
developed through the efforts of the Labor Management Council
representing the major stakeholders involved in Chicago’s
trade show industry.
Details of “The Chicago
Commitment” were made available in a
cover letter to all
Chicagoland service providers in September.
The campaign will continue during the
months ahead to posting
signage during check-in to serve as reminders of
the program. In addition, a subcommittee of the Labor
Management Council will be developing other communication tools
to further support and reinforce the overall message.
The EACA encourages all EACA Chicagoland members to make use
of the Chicago Commitment Poster and to make it available in
your offices so that all your employees are familiar with the
Chicago Customer Service commitment.
NBTA forecasts business travel increases in 2008
<Expo Web News> Published
airfares will increase by 6-10 percent from 2007 to 2008,
reports the National Business Travel Association (NBTA) in its
preliminary 2008 U.S. Business Travel Overview & Cost
Forecast. The report aims to help the association's
members, corporate travel buyers, with their planning and
budgeting for the next year and is based on a survey of 215
NBTA member travel buyers.
Chicago Customer Service
Training. The Chicago Chapter of the
EACA, in conjunction with the MPEA and EACA National will be
sponsoring its 2nd Customer Service Training Program for
showfloor workers in Chicago on November 26 thru November
28.
The second installment of the EACA Customer Service Training
Program will be developed and delivered by Randy Eppard, Phd in
Human Development. Eppard is an associate professor
for University of Maryland University College,
Prior to his professorship, Eppard worked for the
Mid-Atlantic Regional Council of Carpenters as Director of
Training Curriculum. Randy developed th
customer service program under the direction and guidance of
Chicago Chapter EACA President Joe Mondelli.
To get more information on times and locations for the
November training see the attached Training
Overview. To sign up
your people for the November training use the attached Sponsor/Registration
Form, and the attached Participants
List Form.
Mark Your Calendars for the EACA
Winter Meeting The EACA will be holding
its Winter Meeting in conjunction with EDPA again this year
– so please be sure to mark your calendars.
The meeting will take place on Marco Island, FL from November
28-30, 2007. To register for the conference
go the EDPA web site at www.edpa.com. Be sure to include your
status as an EACA member, so we get credit from EDPA for your
participation.
Also please note that the EDPA has reserved a block of rooms at
the Hotel, at a special group rate, over the Conference dates.
EACA members are encouraged to make their reservations as
soon as possible. Rooms within the block are
limited, and are available on a first-come/first-served basis.
Room rate is $179, single or double,
plus tax (approx 10%).
Please contact the hotel for information on suites.
You can make your reservations by calling
toll-free, (800) 438-4373, or by calling the hotel directly at
(239) 394-2511.
When making your hotel reservation, identify yourself as part
of the Exhibit Designers & Producers Association group.
A credit card is required to reserve your reservation;
card will not be charged until arrival at the hotel.
As for travel plans, you will need to fly into Ft. Meyers, FL
(45 minute drive to Marco), or to Miami International (2
½ hour drive to Marco).
EACA PEOPLE IN THE NEWS
MG Design Associates is
pleased to welcome Danielle Schwabenlender to
their Accounting Team. Danielle brings to MG Design a proven
ability to achieve and exceed all internal development goals.
Danielle received her Bachelor of Science degree in 2005
from the University of Wisconsin Stout in Menomonie,
Wisconsin.
MG Design Associates is also pleased to announce the
expansion of their Show Services department with a highly
skilled and seasoned Show Services Manager, Cindy
Hart.
Cindy has spent over 12 years in the tradeshow industry and
brings to MG Design a diverse array of abilities that range
from accounting, account management, and show services.
Her previous work experience has been in the role of
Senior Account Manager for Contempo Design and most recently
with Catalyst Exhibits.
EACA CHAPTERS
CHICAGO CHAPTER ANNOUNCEMENT
Next Customer Service Training – November
2007
The Chicago Chapter of the EACA, in
conjunction with the MPEA and EACA National will be sponsoring
its 2nd Customer Service Training Program for showfloor workers
in Chicago on November 26 thru November 28.
The second installment of the EACA Customer Service Training
Program will be developed and delivered by Randy Eppard, Phd in
Human Development. Eppard is an associate professor
for University of Maryland University College,
Prior to his professorship, Eppard worked for the
Mid-Atlantic Regional Council of Carpenters as Director of
Training Curriculum. Randy developed th
customer service program under the direction and guidance of
Chicago Chapter EACA President Joe Mondelli.
To get more information on times and locations for the
November training see the attached Training
Overview. To sign up your
people for the November training use the attached Sponsor/Registration
Form, and the attached Participants
List Form.
INDUSTRY NEWS
Free WiFi Now at Las Vegas
CC <Tradeshow Week>
The Las Vegas Convention Center is the latest to
offer customers free wireless hotspots. Smart City, the
facility's telecom provider, is managing the service, which
offers 64 kilobyte-per-second speed connections to anyone with
wireless capability on his or her laptop.
The Expo Group announces Show Manager
of the Year Award Winners <Expo Web
News> The Dallas-based Expo Group has announced
the five winners for its Show Manager of the Year (SMOTY)
Awards. The winners are chosen for exhibiting innovative
practices, strong customer service, a commitment to success and
an ability to overcome obstacles. Five winners were selected,
based on the size of their shows. They are:
• 1 to 150 booths: Lori Riggs, CMP, Director of
Conferences & Special Events, National Safety Council
Greater Omaha Center. Riggs was nominated for being able to
work within a tight budget and still increase attendance.
• 151 to 300 booths: Nancy Jo Wiggin, Vice President of
Sales, JD Events. She grew a neglected event despite a
competing event in the same city 10 days after her show.
• 301 to 700 booths: Melinda Kendall, General Manager, IDG
World Expo. She recognized the opportunity of co-locating her
show to bring in 50 new exhibitors to the event.
• 701 to 1,500 booths: Claire Kilcoyne, Show Manager,
METALCON International. She teamed with non-profits to give a
steel framed house to a disabled Iraq war veteran.
• 1,501+ booths: Charles Olentine, Executive Vice
President, U.S. Poultry and Egg Association. He introduced an
international buyer program, which resulted in more than 90
countries being represented at his show.
LVCVA approves union agreements
during renovation <Exhibit City News>
The Las Vegas Convention & Visitors Authority (LVCVA) Board
of Directors at its Oct. 9 meeting approved two agreements with
local construction unions. The agreements should guarantee
there will be no work interruptions during the center’s
lengthy $890 million renovation projects that are scheduled to
begin in January at the Las Vegas Convention Center (LVCC).
Board officials said the project’s labor agreements with
the Building and Construction Trades Council of Southern Nevada
and affiliated local carpenters and laborers unions were
necessary to minimize disruption at the numerous conventions
scheduled during the projected three years of construction at
the convention center.
Trade Show Revenues Up 11.3% in
Second Quarter of 2007, According to CEIR Report
<Trade Show Executive> Trade show
revenues continue to grow this year with an 11.3% increase for
the second quarter over the same period in 2006, and show
attendance up an impressive 13.5%, according to the Center for
Exhibition Industry Research (CEIR).
New MGM Mirage Project
in Atlantic City to Include CC <Tradeshow Week>
The MGM Mirage Board of Directors has approved plans for a new
resort casino in Atlantic City, N.J. that would include a
convention center. The project, expected to cost $4.5 billion
to $5 billion, would include 3,000 hotel rooms and the largest
casino in the city. The proposed project, next to the existing
Borgata Hotel Casino & Spa, is expected to break ground
next year and open in 2012.
THOUGHT FOR THE WEEK
I’m a great believer in luck, and I
find the harder I work the more I have of it.
-- Thomas Jefferson
Publisher's
statement. The Showfloor
Buzz is a publication of the Exhibitor Appointed Contractor
Association (EACA) which is dedicated to "raising the level of
service excellence on the showfloor."
This publication is sent free of charge to all EACA members
each Wednesday, and to non-members four weeks later.
Annual subscriptions to current issues of the Buzz
are available to non-members for $49.95.
Please send subscription requests to jimwurm@eaca.com.
EACA members are also permitted to submit job postings to the
Buzz free of charge for a one time listing. Member
job postings can be extended for additional weeks in the Buzz
as well as posted to the EACA web site. The
costs for extending your job posting are one month for $50, 2
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If you have news from the tradeshow floor that you feel is
important to the success of our members, or our
industry's customer, the exhibitors, please forward it to the
EACA @ 541-317-8768 or email us @ jimwurm@eaca.com
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