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Review All Articles > January 16th 2008 - Vol 11, Issue 3

EACA Showfloor Buzz

Vol. 11, Issue 3, January 16, 2008

EACA NEWS

Orlando Chapter to Host Customer Service Training.The Orlando Chapter of the EACA will host a Customer Service Training for all showfloor workers there on March 20-21, 2008 at the Orange County Convention Center.

Showfloor workers in Orlando will have the option of taking part in this 4 hour program on either the morning of March 20, or in the afternoon that day.   
 
The EACA Customer Service Training Program was developed and will be delivered by Randy Eppard, Phd in Human Development.   Eppard is an associate professor for University of Maryland University College,    Prior to his professorship, Eppard worked for the Mid-Atlantic Regional Council of Carpenters as Director of Training Curriculum.   Randy developed th customer service program under the direction and guidance of Chicago Chapter EACA President Joe Mondelli, and EACA Executive Director Jim Wurm
 
EACA members will also be able to take advantage of a Train the Trainer session which will be offered on March 21 at the Orange County Convention Center.   The Train the Trainer session will allow designated EACA members, and staff, to become certified in delivering future Customer Service Training programs.
 
Registration materials for the Orlando Customer Service Training Program will be distributed next week.


Make Plans to Attend the National Labor Management Conference    The EACA, along with the United Brotherhood of Carpenters and ESCA, will be sponsoring a National Labor Management Conference in Las Vegas, NV on March 7-8, 2008 at the UBC Training Center.
 
This invitation-only event will not only include labor and contractors who utlize labor to provide exhibit services, but also facility management, show organizers and other industry leaders from across the nation.  The intention of the conference is to examine ideas and initiatives that can enable trade show contractors and labor to improve the quality of customer servicing at trade shows.
 
Invitations for attending the NLM Conference have been sent out.   If you are an owner, or senior level employee, and haven’t received an invitation you can request one by sending an email to jimwurm@eaca.com.

EACA Conducts Sales Tax Liability Survey      The EACA is conducting a survey of its members regarding sales tax liability.
 
The goal of this survey is to collect data on EACA members’ experience and current practices regarding sales tax so that we might better understand this issue as an association.     Our intention is to use this data to provide a "Best Practices" document on sales tax issues for all members, as well as potentially retaining a sales tax professional who can offer advice and recommendations on a state by state basis to our members.    The decision on whether we retain the tax professional or not will be based upon the number of members who express interest in supporting that effort.
 
 If you have not yet responded to the request to participate in this survey, we urge you to do so. If you haven’t received a request to participate in the survey and would like to do so, please send an email to jimwurm@eaca.com.
 
 
CHAPTER NEWS

New England Chapter News


Rally at the Alley Announcement

The Rally at the Alley IV will be held on March 27th at Lucky Strike Lanes in Boston. More information will be available in the coming weeks and can also be found at www.rallyatthealley.com. Sponsorship opportunities are available; please contact Sharon Bingham for details at 800-342-1482 or sbingham@championboston.com.
 
The Rally at the Alley is a bowl-a-thon event held in Boston every March, was founded four years ago to not only financially support the RSMGC but also as a way for New England and East Coast based companies and people to gather and show support for our industry.
 
This year, we are once again grateful for the opportunity to be of assistance to a local individual and her family, Bonnie DiStasio of Champion Logistics Group, Boston.

Bonnie has had a difficult year battling and eventually beating breast cancer. Until you have experienced it, no one can imagine the emotional and financial damage cancer can do to a family. Bonnie and her husband Matt have worked hard this past year to fight a terrible disease while maintaining a normal lifestyle for their two children, Gina, 11 and Anthony, 7. While insurance has covered a good portion of Bonnie's medical expenses, personal expenses such as travel to and from the hospital, parking fees and time away from work for both Bonnie and her husband Matt can quickly add up.

The Rally at the Alley is proud to be an ancillary event of the Randy Smith Memorial Golf Classic, a 501.3.c charitable organization.


Orlando Chapter News

Orlando Training Announcement

I would like to announce our newest Labor Management Committee (EAC LMC ) recently formed to work on all labor issues and the logistics involved with them in the Orlando area.  This group will meet regularly with IATSE LU 835 officers to work on streamlining and improving all labor issues that occur.  The LMC is part of the EACTC (Exhibitor Appointed Contractor Training Committee).  The new committee members are; Chris Griffin-Trade Show Supply, Jeff Brosseau-Show-link Orlando, Frank Bernstein-MC2 Orlando and Jim Murphy-GES E&D.  
 
We thank everyone for their support and participation. We must all do our part to keep Orlando one of the best show cities!
 
Regards,
Chuck Holmes


Southern California Chapter News

Anaheim Convention Center Announcement

RE: Exhibit Hall Trash/Tape Residue Removal            

I am writing to inform you that effective immediately, the general service contractor and/or the respective cleaning contractor for each event will be responsible for the removal of tape residue on the exhibit floor at the conclusion of each event.  Please note the following:

•            At the conclusion of each event, an Anaheim Convention Center representative will inspect all contracted exhibit space with a cleaning contractor representative to determine if cleaning has been completed according to Anaheim Convention Center standards.

·               The general service contractor will then be directly billed for any costs to the Anaheim Convention Center for cleaning to the proper standards.

Please review this procedure with all of your employees and/or cleaning contractors and contact me directly if you have questions or suggestions regarding it.

Sincerely,

Michael Dziurgot                                                                                    

Assistant Facility Services/Parking Manager



INDUSTRY NEWS

ESCA, SISO, IAEE and MATSO Reiterate Their Strong Opposition to Exhibition Facilities Use of Exclusive In-House Vendor Services     ESCA and the three associations representing the non-profit and for-profit tradeshow organizing industry have restated their condemnation of exhibition facilities that require show organizers to use exclusive, appointed in-house vendors for services widely available in the marketplace, needlessly driving exhibitor costs higher. The Society of Independent Show Organizers (SISO), International Association for Exhibition Managers and Events (IAEE), and Major American Tradeshow Organizers (MATSO) collectively produce over 5,000 tradeshows in the United States each year.
 
Mike Hough, founding member of SISO, passes away. <Expo Web>    Mike Hough passed away on December 25 at the age of 65. He was a founding member of the Society of Independent Show Organizers (SISO). He also was a founding partner of A/E/C Systems, a worldwide trade show for the design and construction industry. Hough authored the book The Profitable Tradeshow.
 
FREEMAN RECYCLES 25 MILLION SQUARE FEET OF USED CARPET    Freeman continued to move further in its ongoing corporate commitment to produce more environmentally-friendly events, and to become “greener” within its own daily operations.

As of Dec. 31, 2007, Freeman had recycled more than 25 million square feet of used show carpet, with 16 million of that total recycled from May—December, as the program gained momentum.  The carpet is re-manufactured into drainage pipes for septic systems as part of a unique partnership created with manufacturers.  
 
Freeman began its carpet recycling program in July 2006, as part of an on-going effort to prevent show carpet from reaching landfills.  “This program has helped us towards our goal of recycling 100% of our old carpet, which is the single largest product volume in our business,” notes Will Clarkson, Freeman’s vice president operations.
 
 

THOUGHT FOR THE WEEK

I am a great believer in punctuality, although, at times, it makes me very lonely.
 
-- E.V. Lucas



Publisher's statement.   The Showfloor Buzz is a publication of the Exhibitor Appointed Contractor Association (EACA) which is dedicated to "raising the level of service excellence on the showfloor."  
 
This publication is sent free of charge to all EACA members each Wednesday, and to non-members four weeks later.   Annual subscriptions to current issues of the Buzz are available to non-members for $49.95.    Please send subscription requests to jimwurm@eaca.com.
 
EACA members are also permitted to submit job postings to the Buzz free of charge for a one time listing.   Member job postings can be extended for additional weeks in the Buzz as well as posted to the EACA web site.    The costs for extending your job posting are one month for $50, 2 months for $85, and 3 months for $125.
 
If you have news from the tradeshow floor that you feel is important to the success of our members,  or our industry's customer, the exhibitors, please forward it to the EACA  @ 541-317-8768 or email us @ jimwurm@eaca.com