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Review All Articles > March 19th 2008 - Vol 11, Issue 12

EACA Showfloor Buzz

Vol. 11, Issue 12, March 19, 2008

EACA NEWS

Orlando Chapter Hosts Customer Service Training.The Orlando Chapter of the EACA will hosted its first Customer Service Training for showfloor workers on March 19-20, 2008 at the Orange County Convention Center..

More than 70 showfloor workers took part in this four program, called Customer Service Level 1.   The CS Level 1 program, the first four hours of a 16 hour Customer Service program focused on the differences between dealing with a customer who is having a bad day, versus dealing with difficult people.
 
The EACA Customer Service Training Program was developed and  delivered by Randy Eppard, Phd in Human Development .  Eppard is an associate professor for University of Maryland University College,
 
EACA members also took advantage of a Train the Trainer session which was be offered on Thursday, March 20 at the Orange County Convention Center.   The Train the Trainer session will allow designated EACA members, and staff, to become certified in delivering future Customer Service Training programs.
 
 
EACA PEOPLE IN THE NEWS

Our condolences to the family of Dan Sclocchini,  whose mother Dolly died on 3/13/08.  
 
 
CHAPTER NEWS


DC Chapter News



Customer Service Training Announcement

EACA will be hosting first ever Customer Service Training in Washington DC during the week of June 16.
More details about the Customer Service Training Program will be available in future issues of the Showfloor Buzz.


Chicago Chapter News



Customer Service Training Announcement

EACA will be hosting its next round of Customer Service Training at McCormick Place on June 11, 12, and 13.
The EACA Customer Service Training Program in June will include the premier of the Level 3  Customer Service training course, along with the Level 1 and Level 2 courses.
More details about the Customer Service Training Program will be available in future issues of the Showfloor Buzz.
 
American College of Cardiology Move-Out Announcement

Show management for the American College of Cardiology (ACC) has requested that all EACs refrain from accessing the showfloor until one hour after move-out begins so that the general service contractor can roll up the aisle carpet.
ACC breaks on April 1, 2008 (no fooling!) at 1pm.


New England Chapter News



Rally at the Alley Announcement



The Rally at the Alley IV will be held on March 27th at Lucky Strike Lanes in Boston. More information will be available in the coming weeks and can also be found at www.rallyatthealley.com. Sponsorship opportunities are available; please contact Sharon Bingham for details at 800-342-1482 or sbingham@championboston.com.
 
The Rally at the Alley is a bowl-a-thon event held in Boston every March, was founded four years ago to not only financially support the RSMGC but also as a way for New England and East Coast based companies and people to gather and show support for our industry.
 
This year, we are once again grateful for the opportunity to be of assistance to a local individual and her family, Bonnie DiStasio of Champion Logistics Group, Boston.

Bonnie has had a difficult year battling and eventually beating breast cancer. Until you have experienced it, no one can imagine the emotional and financial damage cancer can do to a family. Bonnie and her husband Matt have worked hard this past year to fight a terrible disease while maintaining a normal lifestyle for their two children, Gina, 11 and Anthony, 7. While insurance has covered a good portion of Bonnie's medical expenses, personal expenses such as travel to and from the hospital, parking fees and time away from work for both Bonnie and her husband Matt can quickly add up.

The Rally at the Alley is proud to be an ancillary event of the Randy Smith Memorial Golf Classic, a 501.3.c charitable organization.




INDUSTRY NEWS

Tornado-Damaged GWCC Expects to be Back in Action in Time for Late March Shows
<Trade Show Executive> A direct hit from a tornado that roared through downtown Atlanta March 14 knocked the Georgia World Congress Center (GWCC) out of action for an estimated full week.
 
Mark Zimmerman, general manager of the GWCC, told Trade Show Executive on Tuesday that all three of the buildings in the GWCC complex had suffered damage in the form of broken windows and/or blown-off sections of roof. “There was a tremendous response from our emergency groups that have come in to restore and clean up,” Zimmerman said, adding that as many as 1,000 people have been working on the repairs.
 
CONEXPO-CON/AGG: Biggest Show in History <Tradeshow Week>   CONEXPO-CON/AGG, the massive triennial construction-industry tradeshow that typically tops the TSW 200 each year it is held, broke all records during its March 11-15 run at the Las Vegas Convention Center. Show officials said the 2008 show covered 2.28 million square feet with 2,182 exhibitors and 144,600 attendees. The 2005 CONEXPO-CON/AGG had 1.84 million sq. ft., 1,965 exhibiting companies and 97,900 attendees.
 
Airlines to begin charging for additional checked luggage <Expo Web News> United Airlines and US Airways have announced that starting May 5, 2008, the companies will charge a $25 service fee for the second bag that a passenger checks on a domestic flight, and higher fees for additional bags beyond the first two.
 
Police Enforce IP Rights at CeBIT    <Tradeshow Week>   German officials raid 55 exhibits accused of patent infringement
 
More than 180 German police, customs officials and prosecutors raided 55 exhibitors’ booths March 5 during CeBIT, the giant information technology tradeshow held March 4-9 in Hannover, Germany. Two more raids followed on subsequent days.

THOUGHT FOR THE WEEK

The only thing that is more infectious than enthusiasm is a lack of it.

-- Unknown



Publisher's statement.   The Showfloor Buzz is a publication of the Exhibitor Appointed Contractor Association (EACA) which is dedicated to "raising the level of service excellence on the showfloor."  
 
This publication is sent free of charge to all EACA members each Wednesday, and to non-members four weeks later.   Annual subscriptions to current issues of the Buzz are available to non-members for $49.95.    Please send subscription requests to jimwurm@eaca.com.
 
EACA members are also permitted to submit job postings to the Buzz free of charge for a one time listing.   Member job postings can be extended for additional weeks in the Buzz as well as posted to the EACA web site.    The costs for extending your job posting are one month for $50, 2 months for $85, and 3 months for $125.
 
If you have news from the tradeshow floor that you feel is important to the success of our members,  or our industry's customer, the exhibitors, please forward it to the EACA  @ 541-317-8768 or email us @ jimwurm@eaca..com