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Review All Articles > June 27th 2007 - Vol 10, Issue 26 EACA Showfloor Buzz
Vol. 10, Issue 26, June 27, 2007
EACA NEWS
First Ever Customer Service Training Sells Out!!. The EACA held its first ever Customer Service Training in Chicago this week to a sell out audience at McCormick Place. More than 150 showfloor workers, supervisors, and union stewards took the 4 hour training program developed and delivered by Dr. Randy Eppard of the University of Maryland, who has his Ph.D in human resource development and adult education curriculum development.
The focus of the first four hours, of what will ultimately by a 16 hour course on Customer Service, were techniques and strategies on how to deal with customer service failures and create win-win outcomes for the customer in question.
The EACA conceived and developed the Customer Service Training program with the cooperation, support and sponsorship of the MPEA, the authority that manages McCormick Place and the Navy Pier in Chicago, as they seek to improve the exhibitor’s experience for all trade shows in Chicago.
The EACA would like to thank the MPEA for their support, as well as acknowledge our program sponsors.
Lunch Sponsors
Carpenters Local 10
Riggers Local 136
EACA Chicago Chapter
Coffee Break Sponsors
Decorators Local 17
Local 110 Projectionists
The TERM Group
And, as is the case with the development of any program we are deeply indebted to the efforts of Joe Mondelli, our EACA Chicago Chapter President, who spearheaded this project and who enabled its success through his leadership, his energy, and his ever-present commitment to improving trade show customer service.
EACA members Tour West Hall. More than 40 interested EACA members signed up to take a tour of the new West Hall of McCormick Place on June 26, 2007.
Ushered through the newest building of McCormick Place by representatives of the MPEA, EACA members were shown all aspects of the West Building, which is scheduled to be completed ahead of schedule, and in time for its first show in September of this year.
One of the highlights of the tour was the tour of the 108,000 sf carpeted ballroom in the West Hall which is located directly across the main corridor from the Exhibition Hall – creating easy access for show attendees to go from an event’s Opening Session to the Exhibit Hall.
The addition of the West Hall takes the total amount of exhibition space at McCormick Place to more than 2 million net square feet.
Sales Tax Discussion Added to EACA Conference. Responding to a number of inquiries from EACA members, there will be a roundtable discussion on Sales Tax liability for EACs at the EACA Annual Conference.
The Sales Tax roundtable will take place on Tuesday, July 31 at the Annual Meeting Breakfast. EACA members can register for the Annual Conference by using the attached registration form. If you are interested to sponsor the Annual Meeting breakfast or any other event at the EACA Annual Conference, please use the attached sponsor form.
Ask the Experts Premiers at TS2. Instead of the Showfloor Olympics at this year’s TS2, the EACA has been asked by TS2 to put together a panel called “Ask the Experts” in the EACA booth from various backgrounds and servicing capabilities that can be on hand to answer any burning questions that the exhibit managers who visit the booth may have.
TS2 will promote this and push traffic to the booth.
Our job is to have people on hand who can act in a consultative manner and answer questions and/or point people in the right direction. There are 5 exhibit hours per day (10 hours total) and 4 to 5 people on hand per hour (each hour being one time slot). That means that there will be 50 time slots available for EACA members who are conference sponsors to spend time in the EACA booth and to be available for those questions.
As an enhancement to this idea, there will be “presentation time” available in the booth to our Platinum and Corporate conference sponsors to talk about their own area of exhibit servicing expertise. This will help to build larger numbers of exhibit manager visitors and create additional opportunities for our sponsors to get in front of exhibit managers with specific questions.
Exhibit managers will be incented to participate in the presentations and panel questions with a grand prize drawing – the name to be drawn from all participants.
Any members that want to find out how they can participate in “Ask the Experts” should send an email to jimwurm@eaca.com.
Thanks to our Annual Conference Sponsors. The EACA Annual Conference will take place on July 30-31, 2007 at the Washington Convention Center in Washington, DC. Conference materials have recently been circulated to EACA members, and are also available on the EACA web site. Please be sure to make your plans to attend!
The EACA would like to thank and recognize our Annual Conference Sponsors to date:
Presenting Sponsors
EliteXPO Cargo Systems
Platinum Sponsors
Freeman
Silver Sponsors
IUPAT Local 510
The TERM Group
EACA PEOPLE IN THE NEWS
The EACA would like to offer its condolences to the family of Judy Stewart, the love of Charlie's Stewart's life and dedicated wife, who passed away June 27 around 4:30am. Charlie said that Judy went peacefully in her sleep. Judy had battled cancer for many years, but never gave up the fight and was always the perfect example of optimism. later.
EACA CHAPTERS
CHICAGO CHAPTER ANNOUNCEMENT
Chicago RSMGC Golf Tournament Announcement
The Chicago EACA / EDPA Chapters have announced that the 5th Annual Charity Golf Tournament benefiting the RSMGC will take place on August 6, 2007 at Maple Meadows Golf Club in Wooddale, IL. Please mark your calendars!!
There will be a Shot Gun Start at 1pm.
For more information, or to register for the event, contact Nancy Virene at The TERM Group. She can be reached at 630-766-TERM, or at njvirene@thetermgroup.com.
Next Customer Service Training – December 2007
The Chicago Chapter of the EACA, in conjunction with the MPEA and EACA National will be sponsoring its 2nd Customer Service Training Program for showfloor workers in Chicago in December of this year..
The second installment of the EACA Customer Service Training Program will be developed and delivered by Randy Eppard, Phd in Human Development. Eppard is an associate professor for University of Maryland University College, Prior to his professorship, Eppard worked for the Mid-Atlantic Regional Council of Carpenters as Director of Training Curriculum. Randy developed th customer service program under the direction and guidance of Chicago Chapter EACA President Joe Mondelli.
EACA members who are interested to receive information about the December Customer Service Training should send an email to jimwurm@eaca.com .
ORLANDO CHAPTER ANNOUNCEMENT
Orange County Convention Center Construction Advisory
Please be advised that the OCCC has a construction project scheduled to begin on
June 12, 2007 at the West Concourse!
Location: North Bridge area, off of Exhibit Drive, near the Rosen Plaza.
The roadway off of Exhibit Drive near the front of Halls E and Halls F will be completely shut down and only available to the construction crews on site.
We ask that you remain vigilant of the construction being conducted on property and use every safety precaution available to your business. Please bear with us if we should need to make any last minute changes. Again, I am always available if you have any questions or concerns.
This project is scheduled to be completed by July 31, 2007.
POSITIONS AVAILABLE
Nationwide I&D company seeks:
Job Title: Sales Account Manager
Description: We are seeking an experienced Account Manager to work as part of the Chicago sales team. The Account Manager will work the Account Executive to develop new business and service existing customers. This person will be responsible for selling all of our trade show services through face-to-face and phone-based selling and will manage the labor management order process for an established group of customers. Compensation includes base salary plus commissions. Position requirements include: BA/BS and 2-5 years of trade show/event marketing experience; sales and customer service experience; exhibit build knowledge; and strong computer skills.
Please forward resumes to Jim Wurm, jimwurm@eaca.com.
Nationwide I&D Company seeks
Job Title: Full and Part Time Account Executives
Description: We are looking for motivated people with excellent communication skills, basic computer skills (Outlook,MS Word, MS Excel ) and basic knowledge of trade show and event operations to fill positions in New York and Las Vegas.
Responsibilities include development of new business in the area of Nationwide Event Labor Services including but not limited to Installation and Dismantle and show decorating, overseeing operations of ones clients with our team of professionals, traveling and what ever it takes to get the job done. Cold calling and networking skills are required. Must be a self motivator, understand the importance of deadlines and be an overall smart worker.
Territory is unlimited and so is the income potential, top performers with a strong book of business earn high six figures +. Optional base salary plus commissions or a straight commission structure is available. Existing book of business is a plus. We offer 401k and health Benefits to motivated full time employees. Minimum 3 years event/trade show industry experience
If you are interested to apply for the position above, please email your resume in confidence to jimwurm@eaca.com.
INDUSTRY NEWS
McCormick Place Cooking Up Plans for New Dining and Entertainment Complex
<Trade Show Executive> If the way to an attendee's heart is through his/her stomach, McCormick Place will soon be playing Cupid with a new gourmet dining complex. The Metropolitan Pier and Exposition Authority (MPEA) board awarded a 10-year contract to Chicago Restaurant Partners (CRP) to manage and expand food service at McCormick Place beginning September 1.
CRP is a three-company venture with Chicago restaurateur Phil Stefani, Airport Restaurant Management Inc. and Levy Restaurants, the nationwide company that holds the current contract expiring August 31. CRP wants to create a 35,000 square foot dining and entertainment complex featuring some of Chicago‚s famed upscale restaurants for business lunches as well as other dining establishments for attendees in a hurry. If approved by the MPEA board, the new attraction will be located near the front of South Hall adjacent to the Hyatt Regency McCormick Place and will resemble the Faneuil Hall Market Place in Boston.
Carrie Johnson Joins Access Healthcare Marketing Practice <Exhibit Industry News> AccessTCA announced that Carrie Johnson has joined its Boston-based Healthcare Marketing Practice. Based in New Jersey, she will represent Access’ creative, design and fabrication capabilities to prospective and existing Access clients. Carrie has more than 14 years in the exhibit industry, particularly in the healthcare segment. She holds a BFA from the College of New Jersey and is an active member of Healthcare Convention & Exhibitors Association (HCEA), Healthcare Business Women’s Association (HBA), and International Interior Design Association (IIDA).
THOUGHT FOR THE WEEK
Remember, when it comes to customer service – do what is right, because it is right.
-- Anonymous
Publisher's statement. The Showfloor Buzz is a publication of the Exhibitor Appointed Contractor Association (EACA) which is dedicated to "raising the level of service excellence on the showfloor."
This publication is sent free of charge to all EACA members each Wednesday, and to non-members four weeks later. Annual subscriptions to current issues of the Buzz are available to non-members for $49.95. Please send subscription requests to jimwurm@eaca.com.
EACA members are also permitted to submit job postings to the Buzz free of charge for a one time listing. Member job postings can be extended for additional weeks in the Buzz as well as posted to the EACA web site. The costs for extending your job posting are one month for $50, 2 months for $85, and 3 months for $125.
If you have news from the tradeshow floor that you feel is important to the success of our members, or our industry's customer, the exhibitors, please forward it to the EACA @ 541-317-8768 or email us @ jimwurm@eaca.com
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