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Review All Articles > January 23rd 2008 - Vol 11, Issue 4 EACA Showfloor Buzz
Vol. 11, Issue 4, January 23, 2008
EACA NEWS
Orlando Chapter to Host Customer Service Training.The Orlando Chapter of the EACA will host a Customer Service Training for all showfloor workers there on March 19-20, 2008 at the Orange County Convention Center.
Showfloor workers in Orlando will have the option of taking part in this four program on either the morning of March 19, or in the afternoon that day.. The 4 hour program will be delivered twice that day to accommodate different worker schedules.
The EACA Customer Service Training Program was developed and will be delivered by Randy Eppard, Phd in Human Development. Eppard is an associate professor for University of Maryland University College, Prior to his professorship, Eppard worked for the Mid-Atlantic Regional Council of Carpenters as Director of Training Curriculum. Randy developed th customer service program under the direction and guidance of Chicago Chapter EACA President Joe Mondelli, and EACA Executive Director Jim Wurm
EACA members will also be able to take advantage of a Train the Trainer session which will be offered on March 20 at the Orange County Convention Center. The Train the Trainer session will allow designated EACA members, and staff, to become certified in delivering future Customer Service Training programs.
Registration materials for the Orlando Customer Service Training Program have been distributed to members earlier this week. If you didn’t receive any information and would like to learn more about the Customer Service Training program in Orlando please send an email to jimwurm@eaca.com.
Make Plans to Attend the National Labor Management Conference The EACA, along with the United Brotherhood of Carpenters and ESCA, will be sponsoring a National Labor Management Conference in Las Vegas, NV on March 7-8, 2008 at the UBC Training Center.
This invitation-only event will not only include labor and contractors who utlize labor to provide exhibit services, but also facility management, show organizers and other industry leaders from across the nation. The intention of the conference is to examine ideas and initiatives that can enable trade show contractors and labor to improve the quality of customer servicing at trade shows.
Invitations for attending the NLM Conference have been sent out. If you are an owner, or senior level employee, and haven’t received an invitation you can request one by sending an email to jimwurm@eaca.com.
Rally at the Alley IV Date Set The Rally at the Alley IV will be held on March 27th at Lucky Strike Lanes in Boston. More information will be available in the coming weeks and can also be found at www.rallyatthealley.com. Sponsorship opportunities are available; please contact Sharon Bingham for details at 800-342-1482 or sbingham@championboston.com.
The Rally at the Alley is a bowl-a-thon event held in Boston every March, was founded four years ago to not only financially support the RSMGC but also as a way for New England and East Coast based companies and people to gather and show support for our industry.
This year, we are once again grateful for the opportunity to be of assistance to a local individual and her family, Bonnie DiStasio of Champion Logistics Group, Boston.
Bonnie has had a difficult year battling and eventually beating breast cancer. Until you have experienced it, no one can imagine the emotional and financial damage cancer can do to a family. Bonnie and her husband Matt have worked hard this past year to fight a terrible disease while maintaining a normal lifestyle for their two children, Gina, 11 and Anthony, 7. While insurance has covered a good portion of Bonnie's medical expenses, personal expenses such as travel to and from the hospital, parking fees and time away from work for both Bonnie and her husband Matt can quickly add up.
The Rally at the Alley is proud to be an ancillary event of the Randy Smith Memorial Golf Classic, a 501.3.c charitable organization.
EACA PEOPLE IN THE NEWS
Kurt Walker Honored at NHL All Star Game. Kurt Walker of Momentum Management was recently informed that he will be honored as one of Hockey’s Heroes at the NHL All Star game in Atlanta this week. Kurt played with the Toronto Maple Leafs in the 1970s. Kurt says “It is truly an honor and a surprise to be recognized, and to get to hang around with Bobby Hull, Phil Esposito, Frank Mahavolich, Clark Gililes, Pat LaFontaine, Willi Plett, Tom Lysiak and a host of others.
CHAPTER NEWS
Orlando Chapter News
Orange County Convention Center Announcement
The OCCC invites EACA members to two sessions that will educate you regarding the vision for the future of Orlando’s tradeshow industry.
The Property Owners Association (Universal Boulevard POA) is beginning the process of developing recommendations for the “district” encompassing the Convention Center and private properties in the immediate area. While many of the recommendations will likely involve “physical” improvements (hotel, retail and entertainment development, roadway, parking and transportation improvements, etc), some may address “operational” issues such as how parking and taxi services are to be managed, how security will be implemented, etc).
The process will likely involve at least four “phases”. Phase 1 began with an examination of OCCC client and property owner issues, and is virtually complete. The POA will make a presentation to the Orange County Board of County Commissioners on February 5th at 9am at the Orange County Administration Center, 201 South Rosalind Blvd, Orlando. While the item is scheduled first on the” Discussion” agenda and should take no more than 45 minutes, the meetings are usually begun with proclamations, etc so I suggest holding the morning clear until 10:30.
PRIOR TO THE BOARD MEETING THE POA WOULD LIKE TO BRIEF YOU AND HEAR ANY INPUT YOU MAY HAVE REGARDING THE ‘VISION’.
On Thursday January 24 @ 9am members of the POA will make conduct a briefing for you at the “Downtown Orange County” offices, 9888 Universal Blvd, Suite 200. Downtown Orange County is located at the intersection of Universal Blvd and Tradeshow Blvd, in what some of us lovingly call “trailer city”. If you travel east on Universal from Convention Way, you will see the trailers once you pass east of the North Concourse of the Convention Center.
We would like to have some feel for attendance (Julie has graciously agreed to provide coffee) so please contact Julie or Susan Nipper by phone at either 407 685 5701 (Julie) or 407 685 9843 (Susan).
THANKS! Tom Ackert
Southern California Chapter News
Anaheim Convention Center Announcement
RE: Exhibit Hall Trash/Tape Residue Removal
I am writing to inform you that effective immediately, the general service contractor and/or the respective cleaning contractor for each event will be responsible for the removal of tape residue on the exhibit floor at the conclusion of each event. Please note the following:
• At the conclusion of each event, an Anaheim Convention Center representative will inspect all contracted exhibit space with a cleaning contractor representative to determine if cleaning has been completed according to Anaheim Convention Center standards.
· The general service contractor will then be directly billed for any costs to the Anaheim Convention Center for cleaning to the proper standards.
Please review this procedure with all of your employees and/or cleaning contractors and contact me directly if you have questions or suggestions regarding it.
Sincerely,
Michael Dziurgot
Assistant Facility Services/Parking Manager
INDUSTRY NEWS
MIKE KOVAC JOINS GES® AS DIRECTOR OF INTERNATIONAL LOGISTICS GES Exposition Services, Inc., is pleased to announce that Mike Kovac has joined the company as director of international logistics. Kovac has 18 years of experience in international exhibition logistics and was most recently director of sales and marketing for Three Way Logistics.
Advanstar Appoints New MAGIC Intl. Prez <Tradeshow Week> Chris DeMoulin was appointed executive vice president of Advanstar Communications' Fashion Group and president of MAGIC Intl., which runs the semiannual MAGIC Marketplace, Nos. 5 and 7 on the most recent Tradeshow Week 200. DeMoulin fills the spot left by Laura McConnell, who left the company in September.
Penton makes organizational changes, Linder to head trade shows and exhibitions <Expo Web> New York-based Penton Media has announced several organizational changes, which are intended to leverage the company's management talent, streamline its operations and align individual franchise properties within product-management groups. As part of the reorganization, Fred Linder has been promoted to Senior Vice President. He'll handle all Penton event, trade show and exhibition operations.
Weitzner leaves CMP, named Chairman and CEO of Ziff Davis Enterprise <Expo Web> Steve Weitzner has been named Chairman and CEO of New York-based Ziff Davis Enterprise (ZDE), a former division of Ziff Davis Media, which was acquired by Insight Venture Partners. He will be responsible for extending the company's print, online, lead generation and event brands.
THOUGHT FOR THE WEEK
Today's mighty oak is just yesterday's nut that held itsground.
-- Unknown
Publisher's statement. The Showfloor Buzz is a publication of the Exhibitor Appointed Contractor Association (EACA) which is dedicated to "raising the level of service excellence on the showfloor."
This publication is sent free of charge to all EACA members each Wednesday, and to non-members four weeks later. Annual subscriptions to current issues of the Buzz are available to non-members for $49.95. Please send subscription requests to jimwurm@eaca.com.
EACA members are also permitted to submit job postings to the Buzz free of charge for a one time listing. Member job postings can be extended for additional weeks in the Buzz as well as posted to the EACA web site. The costs for extending your job posting are one month for $50, 2 months for $85, and 3 months for $125.
If you have news from the tradeshow floor that you feel is important to the success of our members, or our industry's customer, the exhibitors, please forward it to the EACA @ 541-317-8768 or email us @ jimwurm@eaca.com |
