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Review All Articles > February 6th 2008 - Vol 11, Issue 6 EACA Showfloor Buzz
Vol. 11, Issue 6, February 6, 2008
EACA NEWS
New Member Welcome.The EACA would like to welcome the following companies who have recently become members:
1st Class Tradeshow Services an I&D company in McHenry, IL
Event Tradeshow Flooring a flooring/carpet company in Maryville, TN
In-House Production an AV company in Las Vegas, NV
Padgett & Co. a photography company in Chicago, IL
Teamsters International a trade organization based in Washington, DC
Triple E an exhibits producer from N. Royalton, OH
Orlando Chapter to Host Customer Service Training. The Orlando Chapter of the EACA will host a Customer Service Training for all showfloor workers there on March 19-20, 2008 at the Orange County Convention Center.
Showfloor workers in Orlando will have the option of taking part in this four program on either the morning of March 19, or in the afternoon that day.. The 4 hour program will be delivered twice that day to accommodate different worker schedules.
The EACA Customer Service Training Program was developed and will be delivered by Randy Eppard, Phd in Human Development. Eppard is an associate professor for University of Maryland University College, Prior to his professorship, Eppard worked for the Mid-Atlantic Regional Council of Carpenters as Director of Training Curriculum. Randy developed th customer service program under the direction and guidance of Chicago Chapter EACA President Joe Mondelli, and EACA Executive Director Jim Wurm
EACA members will also be able to take advantage of a Train the Trainer session which will be offered on March 20 at the Orange County Convention Center. The Train the Trainer session will allow designated EACA members, and staff, to become certified in delivering future Customer Service Training programs.
To learn more about the Orlando Customer Service Training program download the Training Overview. And to register for the Orlando Customer Service Training Program download the Registration Form and the Training Participants List to let us know which class you want to take.
Make Plans to Attend the National Labor Management Conference The EACA, along with the United Brotherhood of Carpenters and ESCA, will be sponsoring a National Labor Management Conference in Las Vegas, NV on March 7-8, 2008 at the UBC Training Center.
This invitation-only event will not only include labor and contractors who utlize labor to provide exhibit services, but also facility management, show organizers and other industry leaders from across the nation. The intention of the conference is to examine ideas and initiatives that can enable trade show contractors and labor to improve the quality of customer servicing at trade shows.
Invitations for attending the NLM Conference have been sent out. If you are an owner, or senior level employee, and haven’t received an invitation you can request one by sending an email to jimwurm@eaca.com.
Rally at the Alley IV Date Set The Rally at the Alley IV will be held on March 27th at Lucky Strike Lanes in Boston. More information will be available in the coming weeks and can also be found at www.rallyatthealley.com. Sponsorship opportunities are available; please contact Sharon Bingham for details at 800-342-1482 or sbingham@championboston.com.
The Rally at the Alley is a bowl-a-thon event held in Boston every March, was founded four years ago to not only financially support the RSMGC but also as a way for New England and East Coast based companies and people to gather and show support for our industry.
This year, we are once again grateful for the opportunity to be of assistance to a local individual and her family, Bonnie DiStasio of Champion Logistics Group, Boston.
Bonnie has had a difficult year battling and eventually beating breast cancer. Until you have experienced it, no one can imagine the emotional and financial damage cancer can do to a family. Bonnie and her husband Matt have worked hard this past year to fight a terrible disease while maintaining a normal lifestyle for their two children, Gina, 11 and Anthony, 7. While insurance has covered a good portion of Bonnie's medical expenses, personal expenses such as travel to and from the hospital, parking fees and time away from work for both Bonnie and her husband Matt can quickly add up.
The Rally at the Alley is proud to be an ancillary event of the Randy Smith Memorial Golf Classic, a 501.3.c charitable organization.
DEAR SHOWFLOOR BUZZ
The following letter was sent in response to our item last week on “Exclusives”.
Heidi,
I'm glad you saw through that statement regarding exclusives. It does seem to be a position of "situation ethics" (Editors Note: refers to show management and general service contractor lament that the San Diego CC was considering some new exclusive services in their building, while insisting that they reserve the right to do the same thing to exhibitors) , which I define as maneuvering your ethics to accommodate any situation. The irony you point out should not be lost on your readers.
Mr. Bennett, whom I've known for well over 40 years, did misspeak in terms of the outcome in Texas many years ago, although not intentionally. It is in fact true, that in a verdict, directed by the Texas judge away from the jury, it was ruled that the plaintiffs failed to prove their anti-trust allegation. If memory serves me correctly, the deciding factor was based on the concept of "relevant market", and whether or not the plaintiffs could prove that exclusion from the OTC show would do irreparable harm to their companies in the market place. The companies attempted to define the market as the OTC Show, while the judge saw the market as the United States. The finding was that exclusion in Houston did not constitute elimination from opportunity in other markets, where the companies were free to offer their services.
In essence, I believe Mr. Ducate also misspeaks in stating that the court ruled on the shows right to make rules as they see fit. While this may in fact be true, the outcome of that case was based on another point of law, and if I recall correctly, did not specifically come to that conclusion.
The OTC show was truly a unique event back in the late 70's and early 80's, and required it's leaders to provide creative solutions to the challenges it presented. Having lived through that era, I can see where they thought that was the way to go for that event. Fortunately, everyone moved on, and the industry has benefited form the intense competition that has developed over the last 2 decades. As Mr. Bennett implies in his letter, it would surely be a mistake to return to a time where exhibitors had no choice in selecting their service provider.
Hopefully, through dialogue such as this, our industry leaders will address these issues in a manner that allows for solutions that provide benefit to the one and only customer we exist to service, the exhibitor.
Thank you.
Steven Johnson
Renaissance Management, Inc.
CHAPTER NEWS
Chicago Chapter News
IHHS EAC Pre-Con Meeting Announcement
Show management for the Int’l Home & Housewares Show will be having the EAC Meeting on Tuesday, February 19th at 1:00 pm in meeting room S102a at McCormick Place.
Invitations to all registered EACs will be sent out next week, and the EACA urges all invitees to attend!
Orlando Chapter News
NAHB Golf Cart Announcement
This is to alert all departments that during the National Association of Home Builders Show, any golf carts taking up a parking space(s) in the Hall A Parking Garage from February 13, 2008 (Wednesday) through February 16, 2008 (Saturday) will be removed and relocated. This action will commence at midnight for the described show days. Golf carts with chains attached to restrict movement of the golf cart will have the chains cut, then relocated.
It is our intent to provide as many parking spaces as possible to employees who are approved to park in this location.
Thank you
Peter Shipanock, Security Supervisor
Orange County Convention Center
Southern California Chapter News
Anaheim Convention Center Announcement
RE: Exhibit Hall Trash/Tape Residue Removal
I am writing to inform you that effective immediately, the general service contractor and/or the respective cleaning contractor for each event will be responsible for the removal of tape residue on the exhibit floor at the conclusion of each event. Please note the following:
• At the conclusion of each event, an Anaheim Convention Center representative will inspect all contracted exhibit space with a cleaning contractor representative to determine if cleaning has been completed according to Anaheim Convention Center standards.
· The general service contractor will then be directly billed for any costs to the Anaheim Convention Center for cleaning to the proper standards.
Please review this procedure with all of your employees and/or cleaning contractors and contact me directly if you have questions or suggestions regarding it.
Sincerely,
Michael Dziurgot
Assistant Facility Services/Parking Manager
INDUSTRY NEWS
The EACA Extends Condolences to the Family of Chuck Michel on the passing of his father, Charles F. Michel who passed away on Tuesday January 22. Chuck is in New Business Development with Group 360 Visual Communications in St. Louis, MO.
Former SISO Chairman Lew Shomer Selected as its Executive Director<Trade Show Executive>- After a six-month process of evaluations and interviews, the board of directors of the Society of Independent Show Organizers (SISO) awarded its management contract to Shomex Productions and named Lew Shomer the executive director. Shomer was SISO’s chairman in 2004 and served on SISO’s Board of Directors for nine years. His firm produces career fairs in numerous cities throughout the U.S.
Shomex will work with The Rebedeau Group to effect the transition and will fully take the reigns at the end of the year. The Rebedeau Group has managed the association since 2000. The SISO board recognized Mary Beth Rebedeau and her team for SISO’s considerable growth and improvements in every area.
Trap Snaps Shut on MICE North America <Tradeshow Week> As of the end of January, the writing was on the wall for MICE (Multi Intl. Communication Experiences) North America, as most of its divisions and offices in the U.S. and Canada all but ceased to exist.
On Jan. 10, Columbia, Md.-based private equity firm JPB Enterprises bought one of MICE's largest divisions, Irvine, Calif.-based DisplayWorks. Another division, MICE Market Craft, was also on the sales block, according to a Market Craft company spokesperson. Two other divisions were shuttered: Kadoke Displays, located in Ontario, Canada, and MICE Delta, with offices in Illinois and Florida.
Of all the company's offices in the U.S. (including its corporate headquarters in Las Vegas), only two – Dallas and Atlanta – were still open at press time.
Penn Convention Center Gets Demo Go-ahead<Tradeshow Week> The Pennsylvania Convention Center expansion in Philadelphia will continue, following a judge's recent ruling that two historic buildings on the proposed site could be razed.
The Preservation Alliance of Greater Philadelphia, which sought the injunction that stopped the demolition of the buildings in December, won't appeal the judge's decision, said John Andrew Gallery, executive director of the group.
TSEA Calls for Support of Javits CC. Did you hear that New York Governor Eliot Spitzer proposes to sell off the current Javits marshaling yard and additional adjacent property earmarked for the proposed Javits expansion? This is not good news for anyone who exhibits at Javits (and the trade show industry as a whole). It's bound to make exhibiting in NYC even more expensive that it already is.
If you exhibit at any shows in New York, TSEA is urging you to write letters to the legislatures in Albany (please see below) asking them to reject the present proposal of the Empire State Development Corporation. We need your help and time is of the essence: Committee Hearings start February 11, 2008.
Please write a letter IN YOUR OWN WORDS asking that this legislation be WITHDRAWN and that the needs of the exhibitors (the ultimate customers for Javits) be made a priority. Please send a copy of your letter to us at TSEA and to your show's management.
Thank you for your time and consideration to help the convention and trade show industry in New York.
Best Regards,
Steve Schuldenfrei, President, TSEA
THOUGHT FOR THE WEEK
The only discipline that lasts is self-discipline.
-- O.A. “Bum” Phillips
Publisher's statement. The Showfloor Buzz is a publication of the Exhibitor Appointed Contractor Association (EACA) which is dedicated to "raising the level of service excellence on the showfloor."
This publication is sent free of charge to all EACA members each Wednesday, and to non-members four weeks later. Annual subscriptions to current issues of the Buzz are available to non-members for $49.95. Please send subscription requests to jimwurm@eaca.com.
EACA members are also permitted to submit job postings to the Buzz free of charge for a one time listing. Member job postings can be extended for additional weeks in the Buzz as well as posted to the EACA web site. The costs for extending your job posting are one month for $50, 2 months for $85, and 3 months for $125.
If you have news from the tradeshow floor that you feel is important to the success of our members, or our industry's customer, the exhibitors, please forward it to the EACA @ 541-317-8768 or email us @ jimwurm@eaca.com
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