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Review All Articles > March 12th 2008 - Vol 11, Issue 11
EACA Showfloor
Buzz
Vol. 11, Issue 11, March 12,
2008
EACA NEWS
Orlando Chapter to
Host Customer Service Training.The Orlando Chapter of
the EACA will host a Customer Service Training for all
showfloor workers there on March 19-20, 2008 at the Orange
County Convention Center.
Showfloor workers in Orlando will have the option of
taking part in this four program on either the morning of March
20, or in the afternoon that day.. The 4 hour
program will be delivered twice that day to accommodate
different worker schedules.
The EACA Customer Service Training Program
was developed and will be delivered by Randy Eppard, Phd in
Human Development (see attached Overview). Eppard is an associate
professor for University of Maryland University College,
Prior to his professorship, Eppard worked for
the Mid-Atlantic Regional Council of Carpenters as Director of
Training Curriculum. Randy developed th customer
service program under the direction and guidance of Chicago
Chapter EACA President Joe Mondelli, and EACA Executive
Director Jim Wurm
EACA members will also be able to take advantage of a
Train the Trainer session which will be
offered on March 20 at the Orange County Convention
Center. The Train the Trainer session will
allow designated EACA members, and staff, to become certified
in delivering future Customer Service Training programs.
If you’d like to register for the Orlando Customer
Service Training Program please use the attached Registration Form, and Participants List Form.
The registration deadline is Friday,
March 14.
National Labor Management Conference in Las Vegas Puts Focus
on Customer Service! The EACA, along
with the United Brotherhood of Carpenters and ESCA, sponsored
the National Labor Management Conference in Las Vegas, NV on
March 7-8, 2008 at the UBC Training Center.
More than 100 labor leaders and trade show contractors
industry attended this joint event, along with facility
management from several of the largest convention centers in
the nation. The watchwords for the event were
“customer service” – and all were focused on
how labor and management, in combination, can enhance the
exhibitor customer’s experience of participating in trade
shows.
The intent of the conference was to raise the diffcult issues
that impede labor’s and management’s ability to
better service the needs of the exhibitor. While there
were no simple or easy solutions present, the very process of
raising these topics in an open forum did a great deal to
create a greater environment of collaboration and cooperation
among all in attendance.
The further intent of the conference, as stated by the
sponsors, is to include and invite all trades that service the
trade show industry to the event so that the work that was
begun at this event can be extended to every corner of the
industry nationwide.
While there was no immediate announcement on the scheduling of
the next National Labor Management Conference, all sponsors
expressed interest and commitment to continue the work that was
begun in Las Vegas at another National Labor Management
Conference.
20th Exhibitor Show Gets Great Reviews!
The Exhibitor Show took place in Las
Vegas at the Mandalay Bay again this year, celebrating their
20th year in existence. By all accounts the most recent
installment was a great success from the exhibitors and
attendees who were present.
Known for its excellent conference program, the Exhibitor Show
attracts a highly qualified and motivated exhibit manager
attendance – a fact not lost on the industry vendors who
exhibited this year. Many reported that the quality
of leads generated at this year’s show was the highest in
recent memory, and many came away from the show with renewed
enthusiasm and excitement for the vitality of our industry.
EACA PEOPLE IN THE NEWS
Sokol Comes Up ACES.
American Convention Exhibition Services
(ACES) announced at the Exhibitor Show in Las Vegas that Scott
Sokol, formerly of Coastal International, has joined the
company’s sales team.
Our Condolences to the Rogal
Family. The EACA would like to extend its heartfelt
condolences to Rick Rogal of Nth Degree, and his family, on the
passing of his mother, Joan. In lieu of flowers,
the family requests that donations in the memory of Joan Rogala
can be made to: TideWell Hospice and Palliative Care Fund 5955
Rand Boulevard Sarasota FLA 34238.
CHAPTER NEWS
Chicago Chapter News
Customer Service Training
Announcement
EACA will be hosting its third round
of Customer Service Training at McCormick Place on June 11, 12,
and 13.
The EACA Customer Service Training Program in June will include
the premier of the Level 3 Customer Service training
course, along with the Level 1 and Level 2 courses.
More details about the Customer Service Training Program will
be available in future issues of the Showfloor Buzz.
American College of Cardiology Move-Out
Announcement
Show management for the American
College of Cardiology (ACC) has requested that all EACs refrain
from accessing the showfloor until one hour after move-out
begins so that the general service contractor can roll up the
aisle carpet.
ACC breaks on April 1, 2008 (no fooling!) at 1pm.
DC Chapter News
Customer Service Training
Announcement
EACA will be hosting its first round
of Customer Service Training at the Washington Convention
Center during the week of June 16.
The EACA Customer Service Training Program in June will
introduce the Level 1 Customer Service Training program
for the Carpenters Local in Washington DC.
More details about the Customer Service Training Program will
be available in future issues of the Showfloor Buzz.
New England Chapter
News
Rally at the Alley
Announcement
The Rally at the Alley IV will be
held on March 27th at Lucky Strike Lanes in Boston. More
information will be available in the coming weeks and can also
be found at www.rallyatthealley.com. Sponsorship opportunities
are available; please contact Sharon Bingham for details at
800-342-1482 or sbingham@championboston.com.
The Rally at the Alley is a bowl-a-thon event held in Boston
every March, was founded four years ago to not only financially
support the RSMGC but also as a way for New England and East
Coast based companies and people to gather and show support for
our industry.
This year, we are once again grateful for the opportunity to
be of assistance to a local individual and her family, Bonnie
DiStasio of Champion Logistics Group, Boston.
Bonnie has had a difficult year
battling and eventually beating breast cancer. Until you have
experienced it, no one can imagine the emotional and financial
damage cancer can do to a family. Bonnie and her husband Matt
have worked hard this past year to fight a terrible disease
while maintaining a normal lifestyle for their two children,
Gina, 11 and Anthony, 7. While insurance has covered a good
portion of Bonnie's medical expenses, personal expenses such as
travel to and from the hospital, parking fees and time away
from work for both Bonnie and her husband Matt can quickly add
up.
The Rally at the Alley is proud to be
an ancillary event of the Randy Smith Memorial Golf Classic, a
501.3.c charitable organization.
INDUSTRY NEWS
New York state backpedals, decides not
to sell land near Javits Center <Expo Web
News>
After a rush of criticism from New York Mayor Michael
Bloomberg, City Council Speaker Christine C. Quinn, and trade
show and tourism executives, New York Governor Eliot Spitzer's
administration has decided to suspend its plan to sell the
block of land between 39th and 40th Streets from 11th and 12th
Avenues, according to The New York Times. The sale of that land
would prevent any future significant expansion of the Jacob K.
Javits Convention Center.
Editors Note; As this item was
written, Spitzer announced his resignation as Governor of NY in
an unrelated matter.
CONEXPO/CON-AGG Opens
<Meetings & Conventions>
CONEXPO/CON-AGG the triennial trade show organized by the
Association of Equipment Manufacturers, opened yesterday at the
Las Vegas Convention Center and is expected to be the largest
show held in North America this year. Together with the
co-located IFPE, the International Exposition for Power
Transmission, which also is produced by AEM, CONEXPO will
attract more than 125,000 attendees and use approximately 2.3
million net square feet of exhibit space.
Chicago CVB to Offer
Broadcasts Live from Trade Shows at McCormick Place
<Trade Show Executive> The
Chicago Convention & Tourism Bureau (CCTB) today announced
that it will offer show managers and their exhibitors the
opportunity to participate in a new online video broadcast
called “Live from the Floor of McCormick Place.”
The broadcast will feature news-style segments on the exciting
developments at the show including new products,
demonstrations, industry experts, celebrities, and other
happenings at the trade show. The program series will kick off
with the 2008 International Home + Housewares Show March
16.
FedEx Kinko’s Opens Three Gigs in Las Vegas Convention
Center <Trade Show
Executive
Las Vegas, NV - After signing a major agreement with
the Las Vegas Convention Center, FedEx Kinko’s opened
three new FedEx Kinko’s Office and Print Centers in the
LVCC last month. Located in the Central and South Hall lobbies
and on the Grand Concourse, the centers provide LVCC visitors
with convenient access to office, printing and shipping
services, including professional finishing, sign and banner
production and computer rentals. The locations also offer
luggage, coat and bag check as well as storage services.
FedEx Kinko's opened its first convention center-based
location in 1992 at the Washington State Convention & Trade
Center (WSCTC) in Seattle. Two years later, it opened locations
in the Orange County Convention Center (OCCC). Today, the
company operates 37 office and print centers in 12 top meeting
facilities and 15 premier hotel sites throughout the
country.
THOUGHT FOR THE WEEK
Cherish your visions
and your dreams, as they are the children of your soul, the
blueprints of your ultimate achievements.
--
Napoleon Hill
Publisher's
statement. The Showfloor
Buzz is a publication of the Exhibitor Appointed Contractor
Association (EACA) which is dedicated to "raising the level of
service excellence on the showfloor."
This publication is sent free of charge to all EACA members
each Wednesday, and to non-members four weeks later.
Annual subscriptions to current issues of the Buzz
are available to non-members for $49.95.
Please send subscription requests to jimwurm@eaca.com.
EACA members are also permitted to submit job postings to the
Buzz free of charge for a one time listing. Member
job postings can be extended for additional weeks in the Buzz
as well as posted to the EACA web site. The
costs for extending your job posting are one month for $50, 2
months for $85, and 3 months for $125.
If you have news from the tradeshow floor that you feel is
important to the success of our members, or our
industry's customer, the exhibitors, please forward it to the
EACA @ 541-317-8768 or email us @
jimwurm@eaca..com
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