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Review All Articles > March 19th 2008 - Vol 11, Issue 12
EACA Showfloor
Buzz
Vol. 11, Issue 12, March 19,
2008
EACA NEWS
Orlando Chapter
Hosts Customer Service Training.The Orlando Chapter of
the EACA will hosted its first Customer Service Training for
showfloor workers on March 19-20, 2008 at the Orange County
Convention Center..
More than 70 showfloor workers took part in this four
program, called Customer Service Level 1. The CS
Level 1 program, the first four hours of a 16 hour Customer
Service program focused on the differences between dealing with
a customer who is having a bad day, versus dealing with
difficult people.
The EACA Customer Service Training Program
was developed and delivered by Randy Eppard, Phd in Human
Development . Eppard is an associate professor for
University of Maryland University College,
EACA members also took advantage of a Train the
Trainer session which was be offered on Thursday,
March 20 at the Orange County Convention Center.
The Train the Trainer session will allow designated
EACA members, and staff, to become certified in delivering
future Customer Service Training programs.
EACA PEOPLE IN THE NEWS
Our condolences to the family of Dan
Sclocchini, whose mother Dolly died on
3/13/08.
CHAPTER NEWS
DC Chapter News
Customer Service Training
Announcement
EACA will be hosting first ever
Customer Service Training in Washington DC during the week of
June 16.
More details about the Customer Service Training Program will
be available in future issues of the Showfloor Buzz.
Chicago
Chapter News
Customer Service Training
Announcement
EACA will be hosting its next round
of Customer Service Training at McCormick Place on June 11, 12,
and 13.
The EACA Customer Service Training Program in June will include
the premier of the Level 3 Customer Service training
course, along with the Level 1 and Level 2 courses.
More details about the Customer Service Training Program will
be available in future issues of the Showfloor Buzz.
American College of Cardiology Move-Out
Announcement
Show management for the American
College of Cardiology (ACC) has requested that all EACs refrain
from accessing the showfloor until one hour after move-out
begins so that the general service contractor can roll up the
aisle carpet.
ACC breaks on April 1, 2008 (no fooling!) at 1pm.
New
England Chapter News
Rally at the Alley
Announcement
The Rally at the Alley IV will be
held on March 27th at Lucky Strike Lanes in Boston. More
information will be available in the coming weeks and can also
be found at www.rallyatthealley.com. Sponsorship opportunities
are available; please contact Sharon Bingham for details at
800-342-1482 or sbingham@championboston.com.
The Rally at the Alley is a bowl-a-thon event held in Boston
every March, was founded four years ago to not only financially
support the RSMGC but also as a way for New England and East
Coast based companies and people to gather and show support for
our industry.
This year, we are once again grateful for the opportunity to
be of assistance to a local individual and her family, Bonnie
DiStasio of Champion Logistics Group, Boston.
Bonnie has had a difficult year
battling and eventually beating breast cancer. Until you have
experienced it, no one can imagine the emotional and financial
damage cancer can do to a family. Bonnie and her husband Matt
have worked hard this past year to fight a terrible disease
while maintaining a normal lifestyle for their two children,
Gina, 11 and Anthony, 7. While insurance has covered a good
portion of Bonnie's medical expenses, personal expenses such as
travel to and from the hospital, parking fees and time away
from work for both Bonnie and her husband Matt can quickly add
up.
The Rally at the Alley is proud to be
an ancillary event of the Randy Smith Memorial Golf Classic, a
501.3.c charitable organization.
INDUSTRY NEWS
Tornado-Damaged GWCC Expects to be
Back in Action in Time for Late March Shows
<Trade Show Executive> A direct hit
from a tornado that roared through downtown Atlanta March 14
knocked the Georgia World Congress Center (GWCC) out of action
for an estimated full week.
Mark Zimmerman, general manager of the GWCC, told Trade Show
Executive on Tuesday that all three of the buildings in the
GWCC complex had suffered damage in the form of broken windows
and/or blown-off sections of roof. “There was a
tremendous response from our emergency groups that have come in
to restore and clean up,” Zimmerman said, adding that as
many as 1,000 people have been working on the repairs.
CONEXPO-CON/AGG: Biggest Show in
History <Tradeshow Week>
CONEXPO-CON/AGG, the massive triennial construction-industry
tradeshow that typically tops the TSW 200 each year it is held,
broke all records during its March 11-15 run at the Las Vegas
Convention Center. Show officials said the 2008 show covered
2.28 million square feet with 2,182 exhibitors and 144,600
attendees. The 2005 CONEXPO-CON/AGG had 1.84 million sq. ft.,
1,965 exhibiting companies and 97,900 attendees.
Airlines to begin charging for
additional checked luggage <Expo Web
News> United Airlines and US Airways have announced
that starting May 5, 2008, the companies will charge a $25
service fee for the second bag that a passenger checks on a
domestic flight, and higher fees for additional bags beyond the
first two.
Police Enforce IP Rights at
CeBIT <Tradeshow
Week> German officials raid 55 exhibits
accused of patent infringement
More than 180 German police, customs officials and prosecutors
raided 55 exhibitors’ booths March 5 during CeBIT, the
giant information technology tradeshow held March 4-9 in
Hannover, Germany. Two more raids followed on subsequent
days.
THOUGHT FOR THE WEEK
The only thing that is
more infectious than enthusiasm is a lack of it.
--
Unknown
Publisher's
statement. The Showfloor
Buzz is a publication of the Exhibitor Appointed Contractor
Association (EACA) which is dedicated to "raising the level of
service excellence on the showfloor."
This publication is sent free of charge to all EACA members
each Wednesday, and to non-members four weeks later.
Annual subscriptions to current issues of the Buzz
are available to non-members for $49.95.
Please send subscription requests to jimwurm@eaca.com.
EACA members are also permitted to submit job postings to the
Buzz free of charge for a one time listing. Member
job postings can be extended for additional weeks in the Buzz
as well as posted to the EACA web site. The
costs for extending your job posting are one month for $50, 2
months for $85, and 3 months for $125.
If you have news from the tradeshow floor that you feel is
important to the success of our members, or our
industry's customer, the exhibitors, please forward it to the
EACA @ 541-317-8768 or email us @
jimwurm@eaca..com
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