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Review All Articles > May 28th 2008 - Vol 11, Issue 22 EACA Showfloor Buzz
Vol. 11, Issue 22, May 28, 2008
EACA NEWS
EACA Announces 10th Annual Conference! The EACA is hosting its 10th Annual Conference in Philadelphia, PA on July 28-29, 2008, in conjunction with TS2. This year’s event will place a special focus on the EACA’s 10th Anniversary. EACA members are invited to come together to celebrate this milestone as we review the accomplishments of the past ten years and begin to chart our course for the next ten.
The EACA 10th Anniversary Conference information contains complete descriptions of all sessions and events. In addition, the EACA Conference Registration form and Sponsor form has complete information for participating in this year’s event. If you have difficulty accessing any of this information please send an email to jimwurm@eaca.com.
2008 Intrepid Award Nominees! The Intrepid Award is awarded to the individual, organization or consortium that has made great contributions to the cause of customer service in the trade show industry. The EACA Intrepid also recognizes the quality of character combining courage and staying power. In business, and specifically in the trade show business, grace and fortitude under pressure is the capacity to focus attention on the needs of the customer at all times; particularly when the pressure hits.
The Five Finalists for this year's Intrepid Award are:
David Causton, MPEA. David is the General Manager for McCormick Place in Chicago. He is constantly looking for innovative ways to deliver more value to exhibitors at McCormick Place, and is often seen reaching out to all industry stakeholders to find ways to improve the exhibitor’s experience at Chicago’s McCormick Place. In the past year, Causton has overseen the development of a Labor Management Committee to find ways to improve the offerings made by Chicago’s workforce to exhibitors, as well as authorized a customer service training program for the employees of Focus One, the McCormick Place in-house exhibitor servicing agency. For his tireless efforts to improve value to exhibitors at McCormick Place, Dave is a most deserving nominee for the Intrepid Award in 2008.
Joe Mondelli, EACA Chicago. Joe is the EACA Chicago Chapter President (formerly with MC2) who has spearheaded EACA’s efforts to develop a showfloor worker training program there. Through Joe’s vision, energy and careful guidance the EACA Customer Service Training program will be taking place in Chicago on June 25-27, 2007. Joe has personally shepherded the very first formal customer service training program into existence by identifying the trainer (who has a Ph.d. in Human Resources), helping to develop the curriculum, and finding sponsors necessary to launch the first program. For his tireless efforts to improve Chicago area customer servicing, Joe is a most deserving nominee for the Intrepid Award in 2008.
Bob Lessin, Business Rep., Local 831 One of the most popular places for I&D companies to provide services for their exhibitor clients is in Southern California. That’s because the quality of the workers in Decorators Local 831 and their service minded approach to display installation is second to none. A large part of the credit for the high service quotient for this Local is due to the leadership of their Business Representative, Bob Lessin. Bob has facilitated the development of a tradeshow installers training program that has been so successful that he has been recognized nationally by the IUPAT. With their ongoing programs in power tool safety, scaffolding/ladders, fall protection, first aid, forklift, electrical, genie lift use and many more, Local 831 has greatly improved the quality of their Southern California Labor force. So much so, Bob now has been officially designated the International Representative of the IUPAT and will bring the same program to Decorator locals in San Francisco, Dallas, and several other east coast Decorator locals. For all these reasons and more, Bob is a terrific nominee for our 2008 Intrepid Award.
Mia Rampersad / IHA. Mia is the Vice President of Meetings and Tradeshows for the International Home & Housewares Show. She has created a culture of service excellence on her show management staff that is without parallel in our industry. More than 2,000 exhibitors participate in IHHA from more than 30 countries, and each and every one of them are provided white glove service by Mia and the IHA. In addition, Mia involves and includes her suppliers and contractors in the customer service equation and lets them know the high standards she sets, and expects. For her consistent and ongoing efforts to improve exhibitor servicing at IHHA, Mia, and the IHA is an outstanding nominee for our 2008 Intrepid Award.
Anah Corley, Stetson Convention Services. Anah is VP of Business Development for one of the tradeshow industry’s most eco-friendly general contractors, Stetson Convention Services. Their focus on the green initiatives that are now taking our industry by storm is to plan for sustainability along alongside plans for success. Anah is a clearly recognized leader in this effort not only at Stetson but also at the federal government.
Stetson has been asked to participate in the Environmental Protection Agency’s initiative on responsible meetings and exhibitions as a contributor to the organization’s goal to create the Green Meeting Standard. Stetson played a key part in the initial meeting of the organization in Vancouver prior to the Green Meetings Industry Council’s Greening the Hospitality Industry Conference, and will assist with the formation of the task force which will develop the Green Standards. For all her efforts to improve exhibitor servicing and to make the trade show industry a “greener” place to work, Anah is a highly regarded nominee for the 2008 Intrepid.
All employees of EACA member companies are eligible to vote. You can fax in your vote on an official Intrepid Award ballot or simply email your vote to jimwurm@eaca.com.
2008 Hall of Fame Nominees! The EACA will be announcing its nominees for the 2008 class to the EACA Hall of Fame by email tomorrow.
EACA 10th Anniversary Member Directory. The EACA, in conjunction with Exhibit City News, will be publishing a special edition of its membership directory to commemorate its 10th anniversary in 2008. This high quality publication will not only feature our full list of members, it will also chronicle the significant events that have taken place in our 10 year history. Special features will include photographs and descriptions of EACA events, Intrepid Award winners, Hall of Famers as well as other notable achievements of the EAC community.
The member directory will be published in time for distribution at this summer’s HCEA and TS2 events. Be sure that your company is well represented in this exceptional publication.
All members receive a FREE Membership listing which includes:
Company name
Address
City State & Zip
Phone
Fax
Email
Please note that all EACA members are responsible to fax or email your updated listing to Exhibit City News using the attached Directory Form Fax to 702-309-8027 or email judyk@exhibitcitynews.com * Unless you send NEW information your listing will be the same as last year.
CHAPTER NEWS
Atlanta Chapter News
Get Out of the Gutter to Benefit RSMGC
The SE Chapter of the EDPA is organizing its 2nd Annual bowling event called “Get Out of the Gutter” to benefit the Randy Smith Memorial Golf Classic.
Get Out of the Gutter will take place at 300 (2175 Savoy St, Atlanta) on June 4, 2008 from 5pm to 8pm.
For more information on the 2008 Get Out of the Gutter contact Sandra Braun at SBraun@nthdegree.com.
DC Chapter News
Customer Service Training Announcement
EACA will be hosting first ever Customer Service Training in Washington DC for the Mi-Atlantic Regional Council of Carpenters on June 17 and 18 at the Washington Convention Centter.
Chicago Chapter News
Customer Service Training Announcement
EACA will be hosting its next round of Customer Service Training at McCormick Place on June 11, 12, and 13.
The EACA Customer Service Training Program in June will include the premier of the Level 3 Customer Service training course, along with the Level 1 and Level 2 courses. If you didn’t’ receive information about the June Customer Service training in June please email jimwurm@eaca.com.
6th Annual Golf Outing to Benefit RSMGC
The Chicago Chapters of the EACA and EDPA announced the dates for their 6th Annual Golf Outing to benefit the RSMGC. This scramble golf event will take place at Maple Meadows Golf Club in Wood Dale, IL on Monday, August 4, 2008 with a 1pm shotgun start. Golf will be followed by a dinner reception with raffle prizes.
For additional information on the 2008 EACA/EDPA Chicago golf outing contact Nancy Virene at njvirene@thetermgroup.com.
INDUSTRY NEWS
IAEE Warns Exhibitors of Possible Scam <M&C Midweek News> The International Association of Exhibitions and Events is warning its members about a Mexican company it says is trying to scam exhibitors out of thousands of dollars under the guise of collecting information for a "free listing" in an exhibitor directory for IAEE's annual meeting. Expo-Guide has sent letters to exhibitors requesting companies to "confirm the accuracy" of their directory listing, but the form's fine print reveals that anyone who signs and returns the paperwork agrees to pay more than US$1,500 per year for three years for an advertisement in the directory. Although the Expo-Guide letter states it is not affiliated with IAEE, Steven Hacker, the association's president, believes the company's conduct constitutes "an unfair infringement and improper intrusion into the business affairs" of IAEE and is designed to mislead exhibitors who do not read the form carefully. Hacker suspects that Expo-Guide is affiliated with Austria-based Construct Data Verlag, a company that has used similar methods on IAEE exhibitors in the past. Expo-Guide could not be reached by phone and did not immediately return an e-mail seeking comment. IAEE has sent a letter to Expo-Guide demanding that it cease solicitation of information from IAEE exhibitors.
McGuinness Leaving NYC & Company for Shopping Centers <Trade Show Executive> Timothy McGuinness, executive director of NYC & Company and a former vice president of Reed Exhibitions, will join the International Council of Shopping Centers (ICSC) as staff vice president of business development on June 2.
Marriott Goes Green <M&C Midweek News> Marriott International has launched several environmental initiatives to help meeting planners offset their meetings' carbon footprint, including a menu of eco-friendly products and a commitment to make cash contributions to protect the Amazon rainforest. According to Marriott's estimates, the average three-day meeting for 1,000 people produces 12 tons of trash, uses 200,000 kilowatts of power and consumes 100,000 gallons of water. To assist planners in reducing these numbers, meeting room options at several Marriott brands now include biodegradable pens and notepads made from recycled materials, specially designed linenless tables, name-tag reuse programs and options to use organic flowers.
THOUGHT FOR THE WEEK
It’s choice – not chance – that dertermines your destiny.
-- Jean Nidetch
Publisher's statement. The Showfloor Buzz is a publication of the Exhibitor Appointed Contractor Association (EACA) which is dedicated to "raising the level of service excellence on the showfloor."
This publication is sent free of charge to all EACA members each Wednesday, and to non-members four weeks later. Annual subscriptions to current issues of the Buzz are available to non-members for $49.95. Please send subscription requests to jimwurm@eaca.com.
EACA members are also permitted to submit job postings to the Buzz free of charge for a one time listing. Member job postings can be extended for additional weeks in the Buzz as well as posted to the EACA web site. The costs for extending your job posting are one month for $50, 2 months for $85, and 3 months for $125.
If you have news from the tradeshow floor that you feel is important to the success of our members, or our industry's customer, the exhibitors, please forward it to the EACA @ 541-317-8768 or email us @ jimwurm@eaca..com
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